Student Coordinator

HTU; West Palm Beach, Northern (FL, KY); Hybrid; USD 40,000 - 48,000; Full time

Job summary

HTU is seeking an Admissions Support Associate to assist prospective students through the enrollment process. You will collaborate with Admissions and Financial Aid to gather documents, guide applicants, and ensure timely completion of steps.

You will also deliver excellent customer service, schedule follow-ups, conduct campus tours, and help finalize admissions folders for Enrollment Coordinators.

Qualifications

• Associate's degree required.
• Customer service experience required.

Responsibilities

• Motivate and assist students to start school and overcome challenges.
• Collaborate with Financial Aid, Admissions, and other departments to obtain documentation.

Skills

Customer service

Education

Associate's degree

Job description

Your Role

Key responsibilities include:

• Keeps students motivated and excited about starting school and overcomes challenges as they arise; partners through to completion.
• Collaborates with Financial Aid, Admissions, and other departments to provide support and obtain necessary documentation to start.
• Provides excellent customer service to future students and resolves their concerns in a timely and professional manner.
• Contacts future students via phone to ensure completion of all necessary enrollment steps.
• Sets timely follow-up dates to keep in touch with and track students.
• Ensures students are set up for and complete required entrance exams.
• Maintains documentation and follow-up notes in REACH system.
• Scans and uploads received documents into REACH.
• Gives tours to students visiting on campus.
• Completes all admissions folders and turns them over to the Enrollment Coordinator.

About You

The company is looking for:

• An Associate's degree.
• Customer service experience.