Student-Centered Counseling & Care Hub Ops Lead

Onondaga Community College; City of Syracuse (NY); On-site; USD 44,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

PSLF program

Job summary

Onondaga Community College in Syracuse, NY seeks a Counseling and Community Care Hub Operations Coordinator to oversee the daily administrative and student-service operations of the Counseling Center and Community Care Hub, including intake, scheduling, referrals, and data management.

Reporting to the Director of Counseling, you will supervise front-desk workflows, ensure HIPAA-compliant records, train interns and volunteers, and prepare operational reports to inform staffing and program

Qualifications

• Associate's degree from an accredited college, university, or foreign equivalency.
• At least three years of progressively responsible experience in higher education, student services, counseling or healthcare administration, human services, or another confidential, high-volume service environment.
• Demonstrated experience coordinating multi-step administrative workflows, electronic records, scheduling, referrals, data tracking, or comparable operational processes.
• Demonstrated experience training or providing functional guidance to employees, interns, student employees, or volunteers.
• Proficiency with Excel and experience utilizing databases for information management.

Responsibilities

• Coordinate intake, scheduling, coverage, referral, and service-routing workflows for timely, confidential, student-centered care.
• Assess and triage student service needs within the non-clinical scope, linking to appropriate resources.
• Evaluate daily service patterns and staffing needs to improve access and responsiveness.
• Lead Titanium-based referral, scheduling, documentation, outreach, and reporting workflows.
• Monitor referral and record-management workflows to ensure HIPAA-compliant practices.

Skills

Workflow coordination

Training & mentoring

Student services

HIPAA/confidentiality

Education

Associate's degree

Bachelor's degree preferred

Tools

Excel

Databases

Titanium

Job description

Onondaga Community College in Syracuse, NY seeks a Counseling and Community Care Hub Operations Coordinator to oversee the daily administrative and student-service operations of the Counseling Center and Community Care Hub, including intake, scheduling, referrals, and data management.

Reporting to the Director of Counseling, you will supervise front-desk workflows, ensure HIPAA-compliant records, train interns and volunteers, and prepare operational reports to inform staffing and program