Student Building Coordinator

Towson; Towson (MD); On-site; USD 17,000 - 22,000; Full time

Job summary

Towson University’s Event and Conference Services (ECS) seeks a Student Building Coordinator to serve as an on-site resource for the University Union and West Village Commons during operating hours. You will monitor safety, deliver exceptional customer service, and uphold facility presentation standards.

You’ll also support Lost and Found procedures. Ideal candidates communicate well, are reliable, and enjoy helping others, with flexible availability as ECS operates up to 16 hours daily, 7 days

Qualifications

• Be dependable and maintain a consistent weekly schedule.
• Work independently and use available resources to solve problems.
• Communicate effectively and foster positive interpersonal relationships.
• Be service-oriented and enjoy helping others.
• Flexible availability; the University Union and West Village Commons operate approximately 16 hours a day, 7 days a week during the semester.

Responsibilities

• Conduct hourly facility walk-throughs and address safety or security concerns.
• Monitor building schedules and ensure rooms are opened and secured.
• Perform daily opening and closing procedures.
• Manage access to keys and offices; vet requests and record logs.
• Serve as information desk resource and provide accurate guest information.
• Relay updates to campus partners and Building Management.
• Maintain knowledge of building layout and services.
• Log found items and follow Found Property Procedure.
• Securely store lost items and log reports.

Skills

Communication

Reliability

Problem-solving

Customer service

Job description

ONLY HIRING FOR THESE SHIFTS (No adjustments can be made so please only apply if you are 100% available for any of the shifts)

Department Summary

Event and Conference Services (ECS) provides guidance and resources for planning and executing events on campus. ECS manages the operations of the University Union, West Village Commons, and TU Arena. Additionally, ECS oversees the Summer Conference Housing program, which hosts overnight guests during campus-based camps and conferences. More than 120 students are employed by ECS throughout the academic year and summer to support these efforts.

Position Objective

The Student Building Coordinator serves as an on-site resource during operating hours at the University Union and West Village Commons. In this role, they are responsible for monitoring safety and security, providing exceptional customer service, and maintaining high standards of facility presentation. Coordinators also support the University's Lost and Found procedures.

This position requires strong communication skills, reliability, problem-solving abilities, and a commitment to outstanding customer service.

Key Responsibilities

Safety and Security

• Conduct hourly facility walk-throughs, identifying and addressing any safety or security concerns
• Monitor building schedules; ensure rooms are opened and secured at appropriate times
• Perform daily opening and closing procedures
• Manage access to keys and offices; vet requests and maintain accurate records

Customer Service

• Serve as a visible and accessible resource at facility Information Desks
• Provide assistance and accurate information to guests and building users
• Relay important updates to campus partners, stakeholders, and the Building Management team
• Maintain basic knowledge of the building’s layout, resources, and services

Facility Standards

• Document and address building presentation issues during walk-throughs
• Take initiative to resolve minor issues related to cleanliness or appearance

Lost and Found Procedures

• Receive and log found items in accordance with the Found Property Procedure
• Securely store found items and log lost item reports in the system

Qualifications and Experience

The ideal candidate will:

• Be dependable and maintain a consistent weekly schedule
• Work independently and use available resources to solve problems
• Communicate effectively and foster positive interpersonal relationships
• Be service-oriented and enjoy helping others
• Have flexible availability; the University Union and West Village Commons operate approximately 16 hours a day, 7 days a week during the semester

Preferred experience includes:

• Previous customer service in a public-facing role
• Familiarity with University Union and West Village Commons resources
• Teamwork experience in both leadership and collaborative roles

Schedule and Hours

Shift schedules are created prior to each semester based on individual class schedules, extracurricular commitments, and availability. Most Student Building Coordinators are assigned 2–4 shifts per week, with each shift lasting approximately 3–4 hours. If eligible, you may return the following semester!