Student Assistant - IT Services Security

University of Washington Medical Center; United States; Remote; USD 24,000 - 34,000; Part time

Job summary

UW Medicine IT Services is seeking a Student Assistant – IT Services Security who will support security operations remotely. The role involves monitoring email and ticket queues, triaging security reports, and providing Tier 1 support to staff to raise awareness and strengthen defenses.

The ideal candidate is a current UW student with interest in information security, strong communication, and the ability to work independently while learning quickly.

Qualifications

• Must be a current student attending the University of Washington.
• Experience in computer and/or network security.
• Familiarity with Unix commands and/or log analysis.
• Familiarity with data and/or log analysis.
• Proficiency using common business tools like MS Office and/or SharePoint.
• Excellent verbal and written communication skills.
• Ability to take direction while also working with minimal supervision.
• A strong desire to learn and contribute.

Responsibilities

• Monitor one or more of the Information Security team’s email tracking queues.
• Monitor one or more of the Information Security team’s ticket queues.
• Triaging incoming security reports and/or tickets.
• Providing Tier 1 customer service and security-related technical support via email and phone.
• Assigning tickets to full-time staff as necessary.
• Perform level 1 Security Reviews: Research and report on systems being considered for acquisition or significant upgrade.
• Assist with Phishing Campaigns: Send mock malicious emails to employees to test and educate about phishing attacks.
• Assist with the research and development of Cyber Security Awareness Month and other Security related materials.
• Apply regular updates to security equipment as determined.
• Provide Team support in a number of areas as determined.

Skills

Security experience

Communication skills

Analytical thinking

Willingness to learn

Tools

MS Office

SharePoint

ServiceNow

Publisher

WordPress

LMS Articulate Storyline

Job description

Job Description

UW Medicine IT Services has an outstanding opportunity for a Student Assistant – IT Services Security.

WORK SCHEDULE

• 100% Remote
• Monday – Friday; 8AM-12PM or 12PM-4PM
• Day Shift

DEPARTMENT DESCRIPTION

UW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.

PRIMARY JOB RESPONSIBILITIES

The Student Assistant – IT Services Security will provide aid in support of information security operations and initiatives within the team. The ideal candidate is a highly motivated individual with excellent communication skills, a strong interest in information security, and technical aptitude.

The Student Assistant – IT Services Security will allow our Security Analysts and Engineers to spend more time tracking known and emergent threats to UW Medicine information assets, in addition to performing institutional threat awareness, risk assessments, security reviews, threat detection and analysis, incident response, cyber-security operations, and security education and awareness.

Primary tasks will include:

• Monitoring one or more of the Information Security team’s email tracking queues
• Monitoring one or more of the Information Security team’s ticket queues
• Triaging incoming security reports and/or tickets
• Providing Tier 1 customer service and security-related technical support via email and phone
• Assigning tickets to full-time staff as necessary
• Perform level 1 Security Reviews: Research and report on systems being considered for acquisition or significant upgrade
• Assist with Phishing Campaigns: Send mock malicious emails to employees in to test and educate about phishing attacks
• Assist with the research and development of Cyber Security Awareness Month and other Security related materials
• Apply regular updates to security equipment as determined
• Provide Team support in a number of areas as determined

REQUIREMENTS

• Must be a current student attending the University of Washington.
• Experience in computer and/or network security
• Familiarity with Unix commands and/or log analysis
• Familiarity with data and/or log analysis
• Proficiency using common business tools like MS Office and/or SharePoint
• Excellent verbal and written communication skills
• Ability to take direction while also working with minimal supervision
• A strong desire to learn and contribute

DESIRED EDUCATION, SKILLS AND EXPERIENCE

• Knowledge of a scripting language
• Knowledge of following is a plus:
  • Publisher, SharePoint, Wordpress, and LMS Articulate Storyline
• Prior customer service experience
• Familiarity with using the Service Now ticket tracking system

Compensation, Benefits and Position Details

Pay Range Minimum:

$21.30 hourly

Pay Range Maximum:

$21.30 hourly

Other Compensation:

Benefits:

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a temporary position

FTE (Full-Time Equivalent):

0.00%

Union/Bargaining Unit:

Not Applicable

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the publicby advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians,scientistsand other health professionals.

All acrossUW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family,studentand colleague is valued and honored.Nearly 29,000healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.