Student Assistant – Financial Aid Call Center

Jacksonville State University; Jacksonville (AL); On-site; USD 9,400 - 13,000; Part time

Job summary

Jacksonville State University in Alabama is seeking a Federal Work Study Student for the Financial Aid Call Center. You will handle incoming calls, assist students with their Financial Aid status, and support enrollment initiatives with a focus on quality service.

Position requires eligibility for Federal Work Study, enrollment as a JSU student, and the ability to work up to 20 hours per week. Schedule varies with class times and on-campus events throughout the year, with duties in coordination

Qualifications

• Must be enrolled as a JSU student taking at least six (3) hours per fall or spring semester.
• If not a first‑time student, the applicant must have a GPA of 2.00 or higher.
• Selected applicants must provide evidence of student enrollment and GPA (unofficial transcript or printout of enrollment/GPA from MyJSU).
• Must be eligible for Federal Work Study.
• May not be a Dual Enrollment Student.

Responsibilities

• Assisting financial aid staff in answering incoming calls directed to the Call Center.
• Making outbound calls to students regarding their Financial Aid Status and other enrollment initiatives throughout the year.
• Assisting students and parents with the financial aid process.
• Directing any other inquiries to the appropriate department across campus.
• Providing exceptional customer service to students, parents, and guests needing information.
• Assisting students in the student computer lab and maintaining the space.
• Represent the Office of Financial Aid at various events on campus throughout the year.
• Working closely with financial aid staff to complete other tasks as needed.
• Perform other duties as assigned by the department.

Job description

Jacksonville State University in Alabama is seeking a Federal Work Study Student for the Financial Aid Call Center. You will handle incoming calls, assist students with their Financial Aid status, and support enrollment initiatives with a focus on quality service.

Position requires eligibility for Federal Work Study, enrollment as a JSU student, and the ability to work up to 20 hours per week. Schedule varies with class times and on-campus events throughout the year, with duties in coordination