Federal Work Study - Financial Aid Office Call Center (Fall 2026 - Spring 2027)

Jacksonville State University; Jacksonville (AL); On-site; USD 9,400 - 13,000; Part time

Job summary

Jacksonville State University in Alabama is seeking a Federal Work Study Student for the Financial Aid Call Center. You will handle incoming calls, assist students with their Financial Aid status, and support enrollment initiatives with a focus on quality service.

Position requires eligibility for Federal Work Study, enrollment as a JSU student, and the ability to work up to 20 hours per week. Schedule varies with class times and on-campus events throughout the year, with duties in coordination

Qualifications

• Must be enrolled as a JSU student taking at least six (3) hours per fall or spring semester.
• If not a first‑time student, the applicant must have a GPA of 2.00 or higher.
• Selected applicants must provide evidence of student enrollment and GPA (unofficial transcript or printout of enrollment/GPA from MyJSU).
• Must be eligible for Federal Work Study.
• May not be a Dual Enrollment Student.

Responsibilities

• Assisting financial aid staff in answering incoming calls directed to the Call Center.
• Making outbound calls to students regarding their Financial Aid Status and other enrollment initiatives throughout the year.
• Assisting students and parents with the financial aid process.
• Directing any other inquiries to the appropriate department across campus.
• Providing exceptional customer service to students, parents, and guests needing information.
• Assisting students in the student computer lab and maintaining the space.
• Represent the Office of Financial Aid at various events on campus throughout the year.
• Working closely with financial aid staff to complete other tasks as needed.
• Perform other duties as assigned by the department.

Job description

Department:

Office of Financial Aid

Salary:

$8.25 per hour (max. 20 hours per week)

Schedule:

Varies, based on the students’ class schedule

Position Summary:

In the Financial Aid Call Center, the Federal Work Study Student will be responsible for answering incoming calls directed to the Call Center with high-quality customer service. As well as making outbound calls to students regarding their Financial Aid status and other enrollment initiatives throughout the year. The Federal Work Study Student will work closely with financial aid staff to assist as needed and to make sure tasks are completed efficiently and on time.

Positions may be filled based on individual applicants’ skills, qualifications, and departmental needs.

**Must be eligible for Federal Work Study. If uncertain of eligibility, please contact the Office of Financial Aid.

Duties & Responsibilities:

• Assisting financial aid staff in answering incoming calls directed to the Call Center.
• Making outbound calls to students regarding their Financial Aid Status and other enrollment initiatives throughout the year.
• Assisting students and parents with the financial aid process.
• Directing any other inquiries to the appropriate department across campus.
• Providing exceptional customer service to students, parents, and guests needing information.
• Assisting students in the student computer lab and maintaining the space.
• Represent the Office of Financial Aid at various events on campus throughout the year.
• Working closely with financial aid staff to complete other tasks as needed.
• Perform other duties as assigned by the department.

Minimum Qualifications:

• Applicants must be enrolled as a JSU student taking at least six (3) hours per fall or spring semester. (Requirements for international students below. *)
• If not a first‑time student, the applicant must have a GPA of 2.00 or higher.
• Selected applicants must provide evidence of student enrollment and GPA (unofficial transcript or printout of enrollment/GPA from MyJSU.
• Must be eligible for Federal Work Study.
• May not be a Dual Enrollment Student.

Notice Regarding International Students:

• International students in student visas are not eligible for Federal Work Study positions.
• Please visit the International Programs website for additional information: http://www.jsu.edu/international/index.html

Required Documents:

• Cover Letter
• Resume
• Unofficial Transcript

Clery Notice:

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, https://www.clerycenter.org/the-clery-act the Jacksonville State University Police provide information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three calendar years. The JSU Annual Campus Security and Fire Report is available online at: http://jsu.edu/police/docs/CleryAnnualReport.pdf

Equal Employment Opportunity:

Jax State is an Equal Employment and Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law.