Student and Family Service Coordinator

DC Bilingual Public Charter School; Washington (District of Columbia); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Benefits package including medical, 2

Job summary

DC Bilingual Public Charter School in Washington, DC is seeking a Student and Family Services Coordinator to support daily operations, strengthen family engagement, and supervise student services.

The role requires exceptional organization, communication, and ability to manage multiple priorities while maintaining confidentiality, serving as a key member of the admin team.

Qualifications

• High School Diploma or GED required; Associate's Degree preferred.
• Bilingual English/Spanish.
• Two+ years in school administration, office management, family engagement, or student services.
• Strong organizational, communication, and project management skills.
• Experience with Google Workspace, Microsoft Office, databases, and SIS is a plus.

Responsibilities

• Coordinate staffing and substitute coverage with daily attendance tracking.
• Support PTO coordination and staff absences with accurate records.
• Lead family engagement activities and communicate with families via phone, email, and Bloomz.
• Assist with special education administrative processes and MDT coordination.
• Support schoolwide operational projects and maintain confidential records.

Skills

Bilingual English/Spanish

Staffing coordination

Communication skills

Project management

Education

High School Diploma or GED

Associate's Degree preferred

Bachelor's Degree preferred

Tools

Google Workspace

Microsoft Office

Spreadsheets

Databases

SIS (School information systems)

Job description

Job Description DC Bilingual is recruiting a Student and Family Services Coordinator to support the daily operations of the school while strengthening family engagement and student support systems. This position serves as a key member of the administrative team, providing operational support to the Principals, Student Support Team, and Family Engagement Team to ensure efficient schoolwide systems, high-quality family services, and seamless coordination of school operations.

The School Student and Family Services Coordinator will assist with staffing logistics, substitute coverage, PTO coordination, family engagement initiatives, special education administrative processes, and schoolwide operational projects. This role requires exceptional organizational skills, professionalism, strong communication, and the ability to manage multiple priorities while maintaining confidentiality and a high level of customer service.

DC Bilingual seeks a motivated, solutions-oriented professional who is committed to the school's mission of fostering a learning community that ensures high academic achievement in English and Spanish, develops leadership, and values all cultures. The ideal candidate thrives in a fast-paced environment, builds strong relationships with families and staff, proactively solves problems, and contributes to creating efficient systems that support both student success and school operations.

All staff are expected to work collaboratively within our Professional Learning Community (PLC).

Job Responsibilities Overview

• School Operations & Principal Support
  • Assist the Principals with the daily coordination of staffing, substitute assignments, classroom coverage, and operational logistics.
  • Coordinate daily staff attendance, PTO requests, and staff absences while maintaining accurate records and communicating staffing needs.
  • Develop and communicate daily coverage plans to ensure instructional continuity.
  • Support the onboarding of new employees by coordinating logistics, schedules, technology requests, and orientation tasks.
  • Provide administrative and logistical support for schoolwide initiatives and special projects.
  • Perform additional operational duties as assigned by the Principals.
• Family Engagement & Community Support
  • Coordinate family engagement activities that promote meaningful partnerships between school and home.
  • Build and maintain positive relationships with families through phone calls, Bloomz, email, newsletters, and in-person communication.
  • Connect families with school and community resources while maintaining confidentiality and professionalism.
  • Coordinate volunteers and community partners supporting school initiatives and family events.
  • Assist with gathering family feedback and communicating trends to school leadership.
• Family Training & Event Coordination
  • Coordinate the planning and execution of family workshops, trainings, and engagement events throughout the school year.
  • Manage all event logistics, including: Space reservations, Technology requests, Virtual meeting platforms, Food ordering, Childcare coordination, Translation services, Copies and presentation materials, Event setup and attendance tracking
  • Promote events through school communication channels, including newsletters, Bloomz, flyers, arrival/dismissal outreach, and staff communications.
  • Track participation, maintain event records, and assist with budget documentation and receipts.
• Student Support Administrative Coordination
  • Coordinate Special Education meeting schedules and maintain the MDT master calendar.
  • Prepare, organize, and maintain confidential Special Education records in both electronic and hard-copy formats.
  • Assist with preparing, distributing, and filing IEPs, evaluation reports, meeting notices, consent forms, and other required documentation.
  • Support compliance by monitoring documentation timelines and maintaining accurate student records.
  • Assist with Medicaid documentation, billing trackers, attendance records, and service documentation.
  • Support caregiver communication regarding meetings, documentation, and follow-up.
  • Provide written and oral Spanish translation as needed.
• Organization & Data Management
  • Maintain organized systems for operational, family engagement, and student support documentation.
  • Update databases, calendars, trackers, and confidential files.
  • Monitor expenditures and maintain records for family engagement events and assigned projects.
  • Assist school leadership with reports, data collection, and documentation as requested.
  • Ensure all assigned records are accurate, organized, and maintained in compliance with school policies.
• Collaboration & Professional Responsibilities
  • Collaborate closely with the Principals, Student Support Team, Operations Team, Family Engagement Team, Instructional Leadership Team, and Business Office.
  • Demonstrate professionalism, urgency, responsiveness, and exceptional customer service in all interactions.
  • Maintain strict confidentiality regarding student, family, and personnel information.
  • Demonstrate dedication to DC Bilingual's mission, Professional Learning Community (PLC), Seven Agreements, and No Nonsense Nurturer expectations.
  • Participate in schoolwide initiatives, professional development, and meetings as assigned.
  • Perform other duties as assigned.

Qualifications

• High School Diploma or GED required; Associate's Degree preferred.
• Bilingual (English/Spanish).
• Two or more years of experience in school administration, office management, family engagement, or student services.
• Strong organizational, communication, and project management skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Demonstrated ability to maintain confidentiality and exercise sound professional judgment.
• Experience working with diverse students and families.
• Proficiency with Google Workspace, Microsoft Office, spreadsheets, databases, and school information systems.
• Preferred: Bachelor's Degree.
• Preferred: Experience working in a school setting.
• Preferred: Knowledge of Special Education processes and compliance requirements.
• Preferred: Experience coordinating events, schedules, and operational systems.

ADDITIONAL DCB STAFF REQUIREMENTS

• Meet all expectations as outlined by the DC Bilingual Leading and Learning Framework.
• Meet all expectations as outlined in the Employee handbook and Standards of Conduct.
• Abide by the DC Bilingual 7 Agreements.
• Attend school wide Justice, Equity and Inclusion trainings and affinity group meetings.
• Demonstrate dedication to the Professional Learning Community (PLC) by supporting school-wide initiatives and programs.
• Other duties as assigned.

SUPERVISORY REQUIREMENTSThis position has no supervisory responsibilities.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, walk, and use his/her hands. The employee must occasionally lift and/or move up to 20 pounds. The specific vision abilities required by this job may include close vision.

DC Bilingual is an Equal Opportunity Employer, and is a drug-free workplace. Salary is competitive and is commensurate with experience. DCB provides a comprehensive benefits package, including medical, dental, vision, 401k, short-term disability, and staff preference when enrolling their child(ren) into DC Bilingual.