STUDENT AFFAIRS DIRECTOR

University of Alabama at Birmingham; Birmingham (AL); On-site; USD 74,000 - 120,000; Full time

Job summary

University of Alabama at Birmingham seeks a STUDENT AFFAIRS DIRECTOR to oversee admissions operations and student success programs for undergraduate and graduate degree tracks. The role includes directing staff, managing enrollment processes, and coordinating with internal and external partners.

Responsibilities include serving as Salesforce administrator, maintaining applicant data with AdobeSign, MS Access, and MS Excel, and ensuring FERPA compliance.

Qualifications

• Bachelor's degree and five years related experience required.
• Master's degree and three years successful experience in higher education student services; Salesforce proficiency preferred.
• Knowledge of student admissions, progression, and graduation, FERPA standards, and related processes is necessary.
• Strong leadership, communication, and project management abilities are essential.

Responsibilities

• Direct admissions operations for SON undergraduate, graduate, doctoral, and non-degree programs.
• Serve as primary Salesforce CRM administrator and maintain applicant data and interfaces using AdobeSign, MS Access, and MS Excel.
• Oversee admissions materials, enrollment information, and student records; coordinate with program managers.
• Lead staff development, training, and evaluation of Student Success personnel.
• Prepare reports and act as liaison with internal and external entities; manage communications and special projects.
• Ensure confidentiality, security, and FERPA compliance across student records and processes.

Skills

Staff Leadership

Admissions Operations

Enrollment Management

FERPA Compliance

Project Management

Salesforce CRM

Data Reporting

Communication

Education

Bachelor's degree in related field

Master's degree in relevant field

Tools

AdobeSign

MS Access

MS Excel

Job description

The University of Alabama at Birmingham (UAB) seeks a STUDENT AFFAIRS DIRECTOR to work under general supervision an according to established policies and procedures, directs and leads the activities of student admission and records and/or student affairs offices within a school. Coordinates and directs special events; orients, counsels and advises students; serves as liaison with internal and external entities. Supervises office staff and oversees budget. Performs project management and adheres to Family Educational Rights and Privacy Act (FERPA) of 1974 standards.

RESPONSIBILITIES

This role is responsible for the administration and daily operation of admissions and academic progression for undergraduate and graduate degree programs. Provides leadership for communications, enrollment processing, registration, financial aid referrals, records management, and application of admissions and progression policies in accordance with SON and UAB policies and procedures. Reports to the Assistant Dean for Student Success.

Staff Leadership

Supervise four Student Success professionals responsible for admissions processing and academic progression. Participate in hiring, training, development, and evaluation of Student Success staff in coordination with the Assistant Dean. Collaborate with Student Success personnel, program coordinators, faculty, and staff to develop and implement innovative programs and services. Assess, integrate, evaluate, and serve as liaison with university agencies regarding Student Success technology systems.

Admissions, Progression, and Records Management

Direct all admissions operations for SON undergraduate, graduate, doctoral, and non-degree programs, including application collection, transcript processing, file preparation and review, admissions decisions, and enrollment steps for admitted students. Serve as primary technical administrator for Salesforce CRM and maintain applicant data and document interfaces utilizing AdobeSign, MS Access, and MS Excel. Serve as the Office of Student Success contact for academic progression appeals and interpret SON policies and procedures for students. Review transcripts and apply admission and readmission policies in coordination with Student Admissions Committees and faculty, including arranging interviews when appropriate. Counsel and assist applicants seeking admission to undergraduate and graduate programs. Facilitate course substitution/equivalency requests with Program Coordinators and ensure course articulation processes are maintained. Supervise preparation and maintenance of admissions materials and enrollment information for newly admitted students. Direct applicants to appropriate financial aid and scholarship resources. Coordinate with contracted agencies providing admission requirements, including medical clearances, background checks, and drug screenings. Develop and implement processes for determining student admission status in collaboration with Student Health Services. Make recommendations regarding resident and non-resident student status. Supervise maintenance of student records, programs of study, GPA records, and related services; communicate with program managers regarding student record needs. Notify students and the Assistant Dean of issues related to probation, suspension, dismissal, and other academic standing concerns. Ensure confidentiality, security, and privacy of student information and records. Represent the SON at recruitment and student events, both internal and external. Oversee maintenance of the SON Student Handbook.

General Student Affairs

Manage creation, storage, access, and content of new student files. Work with the Assistant Dean, Senior Associate Dean for Academic Affairs, and Director of Recruitment to develop programs that address state, national, and international nursing workforce needs. Participate in committees, task forces, and other organizational activities within and outside the SON. Prepare reports using statistical data. Serve as the Student Success representative for academic program admissions website updates. Assist the Director of Student Success-Academic Services, Registrar, Student Success leadership, and Assistant Dean with special projects.

Perform other duties as assigned by the Assistant Dean, Associate Deans, and Dean in support of the SON mission. Partner with the Assistant Dean to evaluate, integrate, and implement technology and project management initiatives that improve Student Success operations.

(Annual Salary: $73,945 - $120,165)

Bachelor's degree in a related field and five (5) years of related experience required. Work experience may NOT substitute for education requirement.

Master's degree from an accredited institution; minimum of three (3) years of successful experience in higher education student services; and demonstrated intermediate to advanced proficiency with Salesforce CRM, including experience creating reports, managing student records, and utilizing automation and workflows preferred.

Knowledge and/or experience in student admission, progression, and graduation, mentoring and adherence to all FERPA standards, systems development integration, team leadership and other similar services are necessary for this position.

Preferred Qualifications

Minimum of one (1) year of supervisory experience in a higher education student services setting. Ability to integrate computer applications and use computer technology and applied software programs, while working with faculty, and staff in the school, university and community to ensure student progression unhindered.

UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veteran's status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB's Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.

Job Category

Professional & Managerial

Organization

343001000 Nursing Student Success

Employee Status

Regular

Shift

Day/1st Shift

Work Arrangement (final schedule to be determined by the department/hiring manager)

Onsite