Student Administration Manager (Tuition Fee Billing and Funding)

Royal Holloway, University of London; United States; Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Generous annual leave

Training and development opportunities

Pension scheme with employer contrib.

Cycle to Work / Season Ticket Loans

Free parking

Job summary

Royal Holloway, University of London invites applications for the post of Student Administration Manager (Tuition Fee Billing and Funding). The role reports to the Enrolment and Records Senior Manager and leads tuition fee billing, bursary allocation, and CMS maintenance in a busy HE environment.

We are undertaking a major Student Record System replacement project to modernise student services. The successful candidate will have expertise in life cycle management and funding streams, and will

Qualifications

• Experience in Higher Education administration and student lifecycle management.
• Strong knowledge of SFE/SLC funding streams and Lifelong Learning Entitlement.
• Proven ability to manage tuition fee billing and bursary processes.

Responsibilities

• Oversee University Tuition Fee Billing processes and bursary allocation.
• Maintain CMS database alignment with statutory frameworks.
• Collaborate across teams to improve Student Study Services delivery.
• Lead a major project to replace the Student Record System and transform processes.

Skills

Student life cycle knowledge

SFE funding knowledge

SLC funding knowledge

LLE knowledge

Stakeholder collaboration

Education

Higher Education administration experience

Tools

CMS database

Job description

Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.

Full-Time, Permanent.

Applications are invited for the post of Student Administration Manager (Tuition Fee Billing and Funding).

The Directorate of Student Administration is responsible for delivering the core administrative functions to support the student lifecycle and is part of the wider Student Journey Division which is focused on delivering an excellent student and staff experience.

Reporting to the Enrolment and Records Senior Manager the Tuition Fee Billing and Funding Manager is responsible for the management of the University tuition fee billing processes including:

• Managing the University Tuition Fee Billing processes
• Managing Bursary identification and allocation
• Managing the maintenance of the SLC Course Management Service (CMS) database, ensuring institutional processes align with statutory frameworks, including preparations for the Lifelong Learning Entitlement (LLE)

The Tuition Fee Billing and Funding Manager works closely with colleagues across the University to foster a relationship of knowledge, trust and understanding between service areas and work collaboratively to improve the services in support of all students and staff at the University.

This is an exciting time to join the Directorate as we undertake a major project to replace our Student Record System and transform our operating model for Student Study Services. This project is central to our commitment to delivering a modern, efficient, and student-focused experience.

We are looking for an experienced Higher Education professional with knowledge of the student life cycle with specialist SFE and SLC funding knowledge, including knowledge of the Lifelong Learning Entitlement (LLE). Candidates should be dedicated to providing outstanding support to students and staff and have an ability to work in a busy and pressurised environment.

The university has adopted hybrid working for some roles therefore some remote working may be possible for this role.

In return we offer a highly competitive rewards and benefits package including:

• Generous annual leave entitlement
• Training and Development opportunities
• Pension Scheme with generous employer contribution
• Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
• Free parking

The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.