Student Accounts Receivable & Frontline Support Coordinator

Salt Lake Community College (UT); Taylorsville (UT); On-site; USD 42,000 - 54,000; Full time

Job summary

Salt Lake Community College seeks a Coordinator, Accounts Receivable to lead frontline AR services for students and campus partners. You will handle balances, billing questions, payment plans, holds, and collections inquiries while training staff and maintaining training materials.

The ideal candidate is organized, detail-oriented, customer-focused, and capable of handling multiple priorities in a fast-paced environment.

Qualifications

• Bachelor’s degree in a business-related field is required.
• 0–3 years of direct, paid full-time accounting experience preferred.
• Training experience and college/university work experience are a plus.

Responsibilities

• Coordinate frontline student support via phone, email, and in-person.
• Assist students with balances, payment plans, billing questions, holds, and collections inquiries.
• Train and mentor staff and student employees.
• Create and update training materials and reference resources.
• Identify process improvements to enhance service and efficiency.
• Collaborate with campus departments and external partners to resolve issues.
• Ensure compliance with applicable policies and regulations.
• Support departmental projects, reporting, and records management.

Skills

Customer service

Interpersonal skills

Communication

De-escalation

Adaptability

Leadership

Time management

Attention to detail

Problem solving

Training & mentoring

Microsoft Office

Student information systems

Document management systems

Education

Bachelor’s degree in a business-related field

Tools

Microsoft Office (Word, Excel, Outlook)

Student information systems

Document management systems

Job description

Salt Lake Community College seeks a Coordinator, Accounts Receivable to lead frontline AR services for students and campus partners. You will handle balances, billing questions, payment plans, holds, and collections inquiries while training staff and maintaining training materials.

The ideal candidate is organized, detail-oriented, customer-focused, and capable of handling multiple priorities in a fast-paced environment.