Student Accounts Coordinator (Remote)

The University of Arizona Global Campus; Arizona; Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Tuition reduction

Retirement plans

Paid time off

Job summary

The University of Arizona Global Campus is seeking a Student Accounts Coordinator to support the Student Accounts Manager in daily financial operations, account reconciliations, and customer service for students and employers in the Arizona region.

The role emphasizes accuracy, problem solving, and collaboration with Enrollment Services, Accounting, and Scholarships to ensure timely award processing, disbursement, and payment plan administration.

Qualifications

• Bachelor’s degree required or equivalent experience.
• 1 year of relevant work experience.
• Strong attention to detail and math skills.
• Proficiency in Microsoft Office (Excel, Outlook).

Responsibilities

• Assist in monitoring and improving departmental financial processes.
• Counsel students on payment plans, disbursement, and forms.
• Review NSLDS/COD for student eligibility and disbursement tracking.
• Coordinate with Enrollment Services, Accounting, and Scholarships to resolve issues.
• Prepare invoices and ad hoc financial reports.

Skills

Attention to detail

Organizational skills

Multitasking

Communication

Microsoft Office

Education

Bachelor's degree

Tools

Excel

Outlook

Job description

The Student Accounts Coordinator position is a full-time employment opportunity reporting to the Student Accounts Manager. The Student Accounts Coordinator is expected to assist the Student Accounts Manager in monitoring, reviewing, and improving the business activities of the department. Visa sponsorship is not available for this position.

Duties and Responsibilities:

• Detailed student account analysis and award year reconciliation at increased productivity levels.
• Counsel students on the document intake, awarding, disbursement and withdrawal processes.
• Guide and counsel students to complete the appropriate forms by providing the information they need to fully complete their student financing process in a timely manner.
• Maintain a working knowledge of Federal, State and Institutional Policies governing Title IV student aid programs.
• Counsel students and taking payment plans/audit payment plans reviews.
• Review students that have been out less than 60 days and work with student to review Post Withdrawal Disbursement and R2T4 process.
• Review and complete Regent tasks and review documents to ensure students are Ready to Package.
• Respond to inquiries regarding student accounts, monitor student accounts and conduct quality assurance reviews.
• Assist in the resolution of escalated student issues and dispute resolution.
• Collaborate cross-departmentally to ensure proper communication to students regarding the University's financial policies related to the corporate payment option(s).
• Advise on the student's rights and responsibilities regarding their financial obligations to the University.
• Monitor compliance of financial policies related to the student's payment option(s) through the University's system of record; Prepare, review, and resolve issues represented on reports including student account aging and assigned activities.
• Counsel on re-entry policies and procedures and facilitate student efforts to re-enter.
• Monitor and collect any balances incurred throughout the progression of the student lifecycle.
• Establish and maintain key partnerships by collaborating with Enrollment Services, Student Services, Accounting, Collections, and Strategic Partnerships to communicate student needs and identify issues for resolution.
• Works collaboratively with other teams to ensure students receive proper support.
• Responsible for establishing effective strategies in accordance with our policies that assist students in resolving outstanding account balances.
• Responsible for addressing applicable invoicing inquiries by students and employers that provide tuition assistance.
• Reconciles accounts to ensure that outstanding invoices have been submitted to the student and/or employer.
• Acts as focal point for student requests of specialized invoicing and developing of processes and procedures.
• Reviews accounts to track funds received, invoiced amounts, and remaining amounts still needed for future invoicing.
• Researches and understands corporate account policies and procedures with respect to billing processes.
• Coordinate student ledger activities with other departments.
• Monitors student accounts through regular billing and payment processes.
• Scheduling agency payments as needed.
• Reviews Letter of Credits/Vouchers/Course Approvals for accuracy.
• Review the National Student Loan Database System (NSLDS), Common Originations and Disbursement System help (COD), and Central Processing System (CPS) to help determine current student eligibility.
• Third party reconciliation.
• Oversee the accuracy and completeness of required departmental User Acceptance Testing (UAT) for any system updates.
• Review and compare R2T4 calculation results for completeness.
• Prepare invoices for students and third-party agencies.
• Ad hoc reporting and work group participation as needed.
• Participate in workgroup discussions with other departments to communicate student needs and identify issues for resolution.
• Multitasks various aspects of the position while being able to prioritize daily workload in order to achieve account resolution goals as well as provide quality customer service.
• Works off an assigned set of accounts and will be measured on several performance goals.
• Responsible for resolving accounts receivable balances on student accounts and communicating with students on collection efforts if applicable.
• Prepare, review, and take appropriate action on reports such as account aging, student activities, etc.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Attention to detail and strong mathematical and critical thinking skills.
• Outstanding organizational and time management skills.
• Skills in multitasking and prioritizing responsibilities accurately in a high-volume environment.
• Ability to participate as an active member of the institution's Student Accounts Coordinator team and ensure active communication abilities and cohesive working relationships with all other departments.
• Strong interpersonal, written, and verbal communication skills.
• Ability to articulate detailed financial information over the phone.
• Customer service experience skills.
• Proficiency in Microsoft Office, Excel, and Outlook.

Minimum Qualifications:

• Bachelor's degree or equivalent advanced learning attained through experience required.
• 1 year of relevant work experience required.

Preferred Qualifications:

• Familiarity with Title IV federal regulations a plus.
• Experience with student information systems preferred.
• Higher-education finance-related experience.

Outstanding U of A benefits include:

• health, dental, and vision insurance plans
• life insurance and disability programs
• paid vacation, sick leave, and holidays
• U of A/ASU/NAU tuition reduction for the employee and qualified family members
• retirement plans
• access to U of A recreation and cultural activities
• and more!

Rate of Pay: $22.77-$28.46. Compensation Type: Salary at 1.0 full-time Equivalence (FTE) Grade: 6. The grade range for this position is $22.77-$28.46. Each unit typically sets starting pay between the minimum and midpoint upon hire as reflected in the Rate of Pay field above.

Career Stream and Level: PC1 Job Family: Bursar Job Function: Finance Clery Language: Notice of Availability of the Annual Security and Fire Safety Report: In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University’s campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures. Paper copies of the Reports can be obtained by contacting the University Compliance Office. Where higher education meets technology – that’s The University of Arizona Global Campus. At UAGC, students discover relevant degree programs, innovative technology, and cherished tradition. UAGC offers associate, bachelor’s, and master’s online degree programs. The mission of UAGC is to provide high-quality, accessible, lower cost, and innovative, educational programs that meet the diverse needs of individuals pursuing advancement in their lives, professions, and communities. For more information, please visit www.uagc.edu, Facebook, Instagram, LinkedIn or Twitter.