Student Accounts Assistant

Vermont State; Vermont; On-site; USD 22,000 - 32,000; Full time

Job summary

Vermont State University seeks a detail-oriented Student Accounts Assistant to support the Bursar’s Office with invoicing, payments, and billing inquiries. The role involves handling cash receipts, processing refunds, and assisting with third-party payments and vouchers.

You will work with campus staff to ensure accurate billing and responsive student service across channels. The position emphasizes attention to privacy, compliance, and accessibility, with collaboration across campus departments

Qualifications

• Associate degree in an appropriate discipline with 2–4 years relevant experience, or equivalent experience.
• Bachelor’s degree in appropriate discipline with 2–4 years relevant experience preferred.

Responsibilities

• Assist the Bursar in preparing and distributing student invoices and processing payments.
• Collect and process student cash or check payments and other ad hoc receipts.
• Assist with billing adjustments, refunds, and bookstore vouchers as needed.
• Follow up with students with overdue balances and communicate with third-party payment organizations.
• Support faculty, advisors, and staff with basic billing information to resolve inquiries.
• Monitor billing and payment systems and update student-facing resources as needed.

Skills

Billing and payments

Customer service

Data entry

Privacy and compliance

Education

Associate degree

Bachelor’s degree preferred

Tools

Aviso

Colleague

SelfService

Slate

Microsoft Office

Job description

Student Accounts Assistant# Vermont State University Careers## Student Accounts AssistantApply: In Person: Johnson, VT: Full time: Posted 2 Days Ago: R-2026592**BASIC FUNCTION**Assist the Bursar to provide accurate invoices and billing information and process payments and other ad hoc financial transactions in support of Vermont State University and the Business and Operation function. Follow up on unpaid balances and communicate as needed with students and third-party payment organizations to resolve billing and payment issues. Work with designated people on campuses to manage petty cash needs of departments, faculty, and staff.**ESSENTIAL DUTIES & RESPONSIBILITIES*** Assist the Bursar in preparing and distributing student invoices that are not generated automatically or that are otherwise needed in non-electronic form.* Collect and process student cash or check payments and other ad hoc cash receipts from the campuses, including athletic event ticket fees and commuter or staff meal plan payments.* Work with the Bursar to make billing adjustments, process bookstore vouchers, and serve as a backup for processing refunds as needed.* Prepare automated communications and reach out individually as needed through email or phone to follow up with students who have an overdue balance, including those who have not paid the health insurance fee or submitted a waiver.* Work directly with third-party organizations such as employers or the VA to follow up on payments.* Assist faculty, advisors, and other staff with basic billing and payment information needed to solve a student inquiry or issue.* Monitor billing and payment systems and assist with necessary changes to student facing resources such as student portal, web pages, online resources, and forms, and work with Financial Aid and Student Accounts to update as needed.* Work collaboratively across departments and within Business and Operations to achieve Vermont State University financial goals, the university’s mission and vision, accessibility requirements, and diversity, equity, and inclusion initiatives.* Demonstrate inclusivity and provide excellent customer service to both internal and external customers and stakeholders in all modalities, including in-person, telephone, e-mail, video call, live chat, texting, and the like.* Perform other related duties as needed.**SUPERVISION RECEIVED**Direct supervision received from Bursar, or designee.**SUPERVISORY RESPONSIBILITY**None.**MINIMUM QUALIFICATIONS**Associate degree in appropriate discipline with two to four years relevant experience, or experience from which comparable knowledge and skills are acquired.**PREFERRED QUALIFICATIONS**Bachelor’s degree in appropriate discipline with two to four years relevant experience, or experience from which comparable knowledge and skills are acquired.**KNOWLEDGE, SKILLS, & ABILITIES****Knowledge:*** Understanding of the goals and objectives of Vermont State University including attention to sustainability, accessibility and diversity, equity, and inclusion.* Understanding of financial accounts, payment processing, and policies related to privacy and compliance.* Experience recording transactions, collecting data, and reporting on results pertaining to services provided.**Skills:*** Experience with managing and processing billing, payments, or other financial transactions.* Excellent interpersonal and oral and written communication skills.* Strong organizational and problem-solving skills.* Experience with (or ability to learn) technologies such as Aviso, Colleague, SelfService, Slate, Microsoft products, and Perceptive Content.* Proven record of accountability and follow-through with the ability to meet deadlines.**Abilities:*** Demonstrated ability to work in a fast-paced environment and adapt to changing work processes.* Demonstrated positive attitude regarding Vermont State University and a desire to improve student outcomes, including attention to diversity, equity, and inclusion.* Demonstrated ability to work effectively with a wide range of individuals, support a diverse community, and promote diverse perspectives and cultures in an inclusive environment.Scheduled Hours Weekly:37.5Budgeted Wage for this Position:$19.71 per hourExempt Status:Non-ExemptGrade:S10Job Posting Responsibilities:Unit Determination:VSC Staff Federation - Vermont State Employees Association