Student Accounts Advisor 1 - PEC

Colorado Technical University; United States; Remote; USD 23,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Paid sick leave

Paid holidays

Health savings and flexible spending

401(k) with company match

Employee Stock Purchase Plan (ESPP)

Company paid life insurance

Company paid tuition assistance

Employee Assistance Program (EAP)

Prenatal and adoption assistance

Additional ancillary programs

Job summary

Perdoceo Education Corporation is seeking a collections associate to manage student account inquiries and pursue past-due balances. You will negotiate payment plans, offer hardship options, and coordinate with Financial Aid to ensure timely processing per guidelines.

Responsibilities include handling correspondence, serving as primary contact for students and parents, and promoting direct debit options while maintaining a student-centered approach.

Qualifications

• High School diploma or equivalent; Bachelor's degree preferred.
• 1-2 years of relevant experience.
• Knowledge in Microsoft Office Suite.
• Excellent customer service orientation; calm, positive demeanor.
• Effective communication—oral, phone, in person, and written.
• Willingness to adapt to new software applications and skills.
• Attention to detail and accuracy; follow through.

Responsibilities

• Manage all incoming and outgoing correspondence including letters, emails, and calls.
• Serve as primary contact for students; resolve problems and coordinate with Financial Aid.
• Assist students in budgeting and installment payment plans.
• Promote direct debit option to students.
• Stay up-to-date on balances and follow up on collections.
• Prepare regular and special statements and communications to students.
• Collaborate with Student Finance to process transactions per policies.
• Perform miscellaneous job-related duties as assigned.
• Experience in accounts receivable, especially in higher education, preferred.

Skills

Communication

Interpersonal skills

Problem solving

Analytical skills

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Research and answer Student Account inquiries and pursue collection of past due accounts and delinquent balances through direct contact with students by letter, telephone, email and skip tracing. Negotiated with students in establishing payment plans to bring account current and/or awarding payment plans. Offer hardship options in accordance with department guidelines.

• Responsible for managing all incoming and outgoing correspondence including but not limited to incoming student letters, emails, phone inquiries, bankruptcies, outgoing statements, invoices and dunning letters
• Serves as primary customer service contact via phone and/or written inquiries from such sources as students, funding agencies or parents; provides appropriate information to each in accordance with University and Federal guidelines; contacts other departments on students' behalf and directs students to those departments, when necessary; resolves related problems and coordinates problem-solving with Financial Aid Department.
• Assist students in computing budgets for installment plans while implementing appropriate collections processes.
• Promotes students' use of direct debit option
• Stay up-to-date on outstanding balances and follow up as necessary with collection communications for all outstanding accounts
• Prepares regular and special statements and other communications to students
• Collaborate with Student Finance to process all student transactions in a timely manner according to federal, state, and company policies
• Performs miscellaneous job-related duties, as assigned
• Previous experience with accounts receivable preferred - especially within a higher Education
• Demonstrated experience managing student accounts
• Mathematical skills
• Ability to work Saturdays and extended hours, if necessary

Required Experience

• High School diploma or its equivalent required; Bachelor’s degree preferred.
• 1-2 years of relevant experience
• Knowledge in Microsoft Office Suite
• Excellent customer service orientation; able to deal with challenging situations in a calm and positive manner
• Ability to communicate effectively -- orally, by phone, in person, and in writing.
• Knowledge, Skills and Abilities, Competencies
• Ability to foster a cooperative work environment.
• Ability and willingness to adapt to and acquire new software applications and technical skills
• Attention to detail and accuracy and ability to follow through

Knowledge, Skills and Abilities, Competencies

• Strong communication, interpersonal, problem solving and excellent analytical skills
• Excellent organizational skills with particular ability to multitask and prioritize work
• Willingness to learn applicable Department of Education Title IV Regulations.
• Ability to use independent judgment and to manage and impart information to a range of
• A commitment to a student-centered environment
• Ability to work independently and as a part of a collaborative team
• Demonstrate initiative and a positive, helpful attitude
• High ethical standards

What we offer

• Salary Range between $16.62 and $22.12 per hour
• Paid time off
• Paid sick leave
• Paid holidays
• Health savings and flexible spending accounts
• 401(k) savings plan with company match
• Employee Stock Purchase Plan (ESPP)
• Company paid life insurance and disability insurance - subject to eligibility
• Company paid tuition assistance -- subject to eligibility and approval
• Employee Assistance Program (EAP)
• Prenatal and adoption assistance
• Additional ancillary programs are available upon benefit enrollment eligibility

Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents.

Equal Opportunity Employer

Perdoceo Education Corporation is committed to a policy of equal employment opportunity and considers all persons without regard to age, color, disability, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by applicable federal, state or local law.

Compensation Range

Between $16.62 and $22.12 per hour

Pay Range Legal Disclosure

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

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