Student Account Specialist

Georgia Department of Revenue; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Southeastern Technical Institute seeks a Student Account Specialist to manage student accounts in the Banner system, balance cash receipts, and process payments and deposits.

Under supervision, you will verify charges, apply holds and waivers, and maintain scholarship records while assisting students, faculty, and staff in a fast-paced financial office environment.

Qualifications

• Associate’s degree in Accounting, Business Administration, or a closely related field and 3 years of business or accounting experience.
• Experience using Banner system and related financial software is preferred.
• Strong accuracy, communication, and organizational skills.

Responsibilities

• Provide courteous, professional customer service to students and staff.
• Balance cash drawer, process payments, and prepare deposits.
• Verify charges and apply holds, fees, and waivers.
• Maintain scholarship records and reconcile third‑party contracts.
• Support aid disbursements and process Nelnet payments.

Skills

Banner AR system module

Cash handling / cashier duties

Customer service

Microsoft Office

Education

Associate’s degree in Accounting, Business Administration, or a closely related field

Tools

Banner Software

Job description

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia’s more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title:

Student Account Specialist

Agency:

Southeastern Technical Institute

Job Requisition ID:

JR0000005812

Shift:

Any (United States of America)

Job Description:

POSITION:

Student Account Specialist

POSITION DESCRIPTION:

Under general supervision, is responsible for and participates in the processing and maintenance of student accounts and related records in the Banner Software system.

MAJOR DUTIES:

• Provide courteous, professional customer service to students and staff.


• Ensure the Business Office opens daily by 8:00 am and ensure coverage is provided during opening hours.


• Balance cash drawer; process payments; close cashier sessions; prepare deposit/payment support.


• Verify charges/payments; enter fees; apply collections; support account accuracy.


• Process term billing; communicate balances; apply holds and fee waivers; purge follow‑up.


• Maintain scholarship records; apply funds; reconcile; process payments; manage third‑party contracts/invoices.


• Support aid disbursements; reconcile scholarship/third‑party activity; work Bookstore Opt‑Out.


• Process Nelnet payments; manage Banner files; maintain screens; answer inquiries.


• Manage online payment configurations, RTS/PayPal screens, and Axiom application availability.


• Upload files; assist students; provide backup for refunds and timeouts.


• Code bankruptcy accounts; apply collections received.


• Maintain scholarship records for audit support.


• Support students, faculty and staff; assist Director of Accounting; other duties.

COMPETENCIES:

• Knowledge and experience with the Banner AR system module


• Effective oral and written communication skills


• Skill in the operation of computers and job‑related software programs


• Decision‑making and problem‑solving skills


• Skill in interpersonal relations and in dealing with the public


• Effective decision‑making and problem‑solving skills

MINIMUM QUALIFICATIONS:

Associate’s degree in Accounting, Business Administration, or a closely related field from an accredited institution, and 3 years of direct business/accounting experience, or experience working in the Banner system.

SALARY/BENEFITS:

Salary is to be commensurate with education and work experience. Benefits include paid state holidays, annual leave, sick leave, and State of Georgia Flexible Benefits.

APPLICATION DEADLINE:

Open until filled

As set forth in its student catalog, Southeast Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, sex, religion, disability, age, political affiliation or belief, genetic information, veteran status, or citizenship status (except in those special circumstances permitted or mandated by law).

Helen Thomas, Section 504 Coordinator, Room 108, 912-538-3126

Melanie Walker, Title IX Coordinator, Room 138B, 912-538-3230

Minimum Qualifications:

Associates degree and Three (3) years of professional level experience. Demonstrated proficiency in Microsoft Office software

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.