Student Account Specialist

Embry-Riddle; Prescott (AZ); On-site; USD 18,000 - 30,000; Full time

Job summary

Embry-Riddle Aeronautical University in Prescott, AZ seeks a detail-oriented Student Account Specialist to help students with tuition, financial aid, and account inquiries, ensuring accurate receivables and compliant processes.

You will resolve complex questions, assist with payment plans, collections when needed, and contribute to student success with excellent service.

Qualifications

• Associate degree or 18 months of postsecondary study or equivalent experience.
• Proficient in Microsoft Office, especially Excel.
• Strong written and verbal communication, customer service, and organizational skills.
• Ability to work with diverse internal and external stakeholders in a team environment.
• Ability to manage multiple tasks, exercise sound judgment, and work independently.
• Willingness to share knowledge and learn new processes.

Responsibilities

• Assist students and families with tuition, fees, financial aid, scholarships, grants, loans, and payment plans.
• Analyze receivables, resolve complex student account inquiries, and support collections when needed.
• Ensure compliance with university policies and applicable regulations while protecting institutional revenue.

Skills

Customer service

Interpersonal skills

Organizational skills

Analytical thinking

Problem-solving

Critical thinking

Teamwork

Time management

Attention to detail

Independent work

Knowledge sharing

Education

Associate degree or 18-month program

Tools

Microsoft Office

Excel

Job description

# Job Description**The Opportunity** Embry-Riddle Aeronautical University is seeking a detail-oriented and customer-focused **Student Account Specialist** to join our Student Financial Services team in Prescott, Arizona. This position provides financial guidance and account support to prospective, current, graduating, and former students across all three university campuses. The Student Account Specialist assists students and families with tuition and fees, financial aid, scholarships, grants, loans, payment plans, and financial literacy. Responsibilities include resolving complex student account inquiries, managing collections, analyzing receivables, and ensuring compliance with university policies and applicable regulations. The successful candidate will contribute to student success and retention by providing exceptional customer service, proactively resolving account concerns, and supporting the university’s efforts to maintain accurate student accounts and protect institutional revenue. **About us**For over 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries.Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow.Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence—and help shape the future of aerospace.* ***Generous Time Off:** Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You'll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.** ***Tuition Coverage:** Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.** ***Retirement Contributions:** ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution – with no vesting period.** ***Personal Leave:** Relax with 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.* **Compensation**The hourly range for this role is **up to** $22.00. The final offer will be based on the candidate’s skills, qualifications, and experience, as well as applicable state regulations, internal equity, and business needs, and may fall outside of the stated range.# Qualifications**Required Qualifications:** * Associate degree or completion of a postsecondary program of at least 18 months, or relevant equivalent experience as specified in the position requirements.* Strong proficiency in Microsoft Office Suite, particularly Excel.* Strong analytical, problem-solving, and critical-thinking skills.* Excellent written and verbal communication, customer service, interpersonal, and organizational skills.* Ability to work effectively with diverse internal and external constituents in a team-oriented environment.* Ability to manage multiple tasks, exercise sound judgment, and work independently.* Willingness to share knowledge, collaborate with colleagues, and learn new processes. **Preferred Qualifications:** * One to three years of relevant experience in accounting, finance, collections, or higher education.* Experience with student accounts, billing, payment arrangements, account reconciliation, or receivables management.* Familiarity with financial policies, collections procedures, and regulatory compliance. **Application process/requirements** To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number **R312319**. Please attach all relevant materials to your application when you apply online. Complete submissions include:* Cover letter* Full Resume* Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process) Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry-Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry-Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.*Embry-Riddle does not accept unsolicited assistance from staffing or recruitment agencies. Agencies interested in partnering with the University should contact* *[e-mail]* *and should not contact hiring managers or other University employees directly.* *To preserve the integrity and authenticity of our hiring process, candidates are expected to participate without AI-assisted coaching, real-time response generation, or recording during interviews or assessments. Embry-Riddle does not use AI to automatically screen, rank, or select candidates.*