Student Account Representative

T3 Live; New York (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Comprehensive benefits package

Job summary

Trade With the Pros, a subsidiary of T3 Live, seeks a Student Account Representative to own the student support experience end to end, including accounts, payments, and portal access.

You will manage the support queue, resolve tech and access issues, and handle enrollment questions. The role offers growth into leading a small team and contributes to scalable processes while maintaining HubSpot data integrity.

Qualifications

• Four or more years in customer service, account management, or customer success, with a track record of owning outcomes.
• Strong customer service skills with a retention and past-due conversations and asking for the commitment.
• Ability to read an enrollment agreement or payment plan and explain the terms to a student clearly and accurately.
• Experience with navigating CRMs and troubleshooting within it.
• Technical competency and fast learning across Google Workspace and payment platforms (ACH/EFT, card processing), with the ability to work through basic technical issues independently.
• Strong written and verbal communication skills, with a warm, professional, and steady presence in difficult conversations.
• Excellent prioritization and organizational skills across tickets, payments, disputes, outreach, and process work.
• Detail-oriented documentation habits and sound judgement on when to resolve versus when to escape.
• Prior team lead or mentoring experience, or readiness to grow into leading a small team, is a plus.
• Competitive salary and comprehensive benefits package, including health, dental, and vision insurance.
• Opportunities for professional development and career advancement.
• Collaborative team environment with the opportunity to make a measurable impact on the company’s growth.

Responsibilities

• Own the student support experience end to end, including accounts, payments, portal access, records, and general questions.
• Manage the support ticket queue from intake through resolution, prioritizing across competing demands.
• Resolve student-facing tech and access issues, including logins, portal access, contact updates, data-sync problems between systems, and first-line platform troubleshooting.
• Field enrollment agreement and payment plan questions, explaining terms clearly and keeping student commitments and records aligned.
• Run payment operations, including ACH enrollment, declined and failed payments, down-payment follow-ups, and account holds.
• Manage merchant documentation, card network submissions, and tracking to resolution.
• Maintain data integrity in HubSpot, including clean records, accurate deal and contact data, and troubleshooting within the CRM.
• Identify gaps in process, systems, and student experience, and drive the fixes with leadership backing on larger initiatives.
• Build repeatable, documented processes so the function can scale, and help hire, train, and lead as the team grows.

Skills

Customer service

CRM navigation

Communication

Organizational skills

Data integrity

Leadership experience

Tools

HubSpot

Google Workspace

Payment platforms

Job description

At Trade With the Pros, a subsidiary of T3 Live, we redefine the trading experience with our unparalleled approach. What sets us apart is our unwavering commitment to empowering our students with the knowledge and skills needed to navigate the financial markets successfully. Our educational programs go beyond theory and provide our students with practical, hands-on learning opportunities. Students learn directly from experienced traders who have a deep understanding of the markets. Their insights, strategies, and real-world experiences help students gain confidence and develop the expertise required for long-term success.

Job Description

We are seeking a service-driven and highly organized Student Account Representative to own the student account and support experience end to end. This role is responsible for the full support ticket queue, student payment and account operations, enrollment agreement and payment plan questions, CRM data integrity, and proactive outreach to keep student accounts current and students on track.

The ideal candidate pairs strong customer service instincts and a real technical comfort. You will move between a CRM, payment platforms, third-party servicers, and our proprietary student portal, troubleshooting as you go. This position carries meaningful ownership from day one, including building the processes and playbooks the function will scale on, with the opportunity to grow into leading a team.

Job Description

• Own the student support experience end to end, including accounts, payments, portal access, records, and general questions.
• Manage the support ticket queue from intake through resolution, prioritizing across competing demands.
• Resolve student-facing tech and access issues, including logins, portal access, contact updates, data-sync problems between systems, and first-line platform troubleshooting.
• Field enrollment agreement and payment plan questions, explaining terms clearly and keeping student commitments and records aligned.
• Run payment operations, including ACH enrollment, declined and failed payments, down-payment follow-ups, and account holds.
• Manage merchant documentation, card network submissions, and tracking to resolution.
• Maintain data integrity in HubSpot, including clean records, accurate deal and contact data, and troubleshooting within the CRM.
• Identify gaps in process, systems, and student experience, and drive the fixes with leadership backing on larger initiatives.
• Build repeatable, documented processes so the function can scale, and help hire, train, and lead as the team grows.

Qualifications

• Four or more years in customer service, account management, or customer success, with a track record of owning outcomes rather than completing tasks.
• Strong customer service skills with a retention and past-due conversations and asking for the commitment.
• Ability to read an enrollment agreement or payment plan and explain the terms to a student clearly and accurately.
• Experience with navigating CRMs and troubleshooting within it.
• Technical competency and fast learning across Google Workspace and payment platforms (ACH/EFT, card processing), with the ability to work through basic technical issues independently.
• Strong written and verbal communication skills, with a warm, professional, and steady presence in difficult conversations.
• Excellent prioritization and organizational skills across tickets, payments, disputes, outreach, and process work.
• Detail-oriented documentation habits and sound judgement on when to resolve versus when to escape.
• Prior team lead or mentoring experience, or readiness to grow into leading a small team, is a plus.
• Competitive salary and comprehensive benefits package, including health, dental, and vision insurance.
• Opportunities for professional development and career advancement.
• Collaborative team environment with the opportunity to make a measurable impact on the company’s growth.