Student Account Analyst

University of Phoenix; Phoenix (AZ); Remote; USD 40,000 - 72,000; Full time

Benefits offered by this job

Health benefits

401(k) employer match

Tuition discount for you and dependen-

Paid time off

Job summary

University of Phoenix is seeking a Student Account Analyst to perform financial and operational analyses of student accounts, ensuring invoicing aligns with enrollment terms and regulatory guidelines.

The role involves daily reconciliations, processing payments/refunds, and preparing accounting transactions in accordance with GAAP. Strong Excel/SQL skills and attention to detail are essential for timely, accurate results.

Qualifications

• Bachelor’s degree in finance, accounting, or related field.
• Experience with GAAP and financial terminology.
• Strong Excel skills and familiarity with financial software.

Responsibilities

• Produce routine and/or ad-hoc reports to audit student accounts and identify adjustments.
• Analyze account information to calculate charges, adjustments and refunds.
• Manage payments and reconciliations including lockbox, ACH and wire transactions.
• Create and update standard operating procedures in line with GAAP and compliance.
• Support internal and external stakeholders during financial processes.

Skills

GAAP knowledge

Excel skills

SQL

Data analysis

Time management

Communication skills

Education

Bachelor’s degree in finance, accounting, or related field

High School Diploma or GED

Tools

Oracle Financials

Oracle Vocado

Salesforce

MS Teams

SharePoint

Data loading tools

Job description

About Us

University of Phoenix is a leading higher education institution founded in 1976 by Dr. John Sperling. Our mission is to improve the lives of our students, their families and future generations through higher education. Our values (which hopefully you share) are: Brave. Honest. Focused.

Our University values and embraces all team members and their unique perspectives. We fundamentally believe in fostering an environment which deeply respects, celebrates, and actively encourages a diverse workforce. We are committed to hiring – and learning from – those who share our passion to help others achieve their educational aspirations.

We offer excellent benefits, an effective recognition program, and outstanding learning and development tools, including tuition vouchers for employees and their qualified family members.

About the Position

The Student Account Analyst performs financial and operational research and account analyses of student accounts to ensure students’ billing invoices align with the terms and provisions of any enrollment, tuition assistance or other agreements that affect students’ invoices. Additionally, an individual audits various reports to ensure compliance with University policies and regulatory guidelines. A Student Account Analyst prepares daily accounting reconciliations, processes payments and refunds, and prepares various accounting transactions in accordance with University policy and generally accepted accounting principles (GAAP).

What You’ll Do:

• Produce routine and/or ad-hoc reports, using data extraction techniques, to audit student accounts and identify any required adjustments, including verification and application of tuition reduction benefits when applicable. Identify discrepancies and perform necessary research/analysis to determine appropriate resolution. Ensure timely, accurate and compliant daily reconciliation of all accounts.
• Analyze account information to calculate correct charges, adjustments and/or refunds in alignment with University policy, Master Service Agreement conditions, and applicable regulations. Prepare related accounting transactions and ensure timely and accurate completion on a daily basis.
• Manage payment receipt via lockbox management, ACH and wire transactions, Collection Agency payments, credit card transactions, and bank reconciliations.
• Interpret government documents and provide clarification to internal and external entities.
• Create and/or update standard operating procedures in accordance with University policies, GAAP, Sarbanes-Oxley and/or other regulatory/compliance requirements, as applicable.
• Support Tribal Accounts and Workforce Solutions.
• Provide support to internal and external stakeholders.
• Perform other duties as assigned or apparent.

NOTE: The Primary Accountabilities above are intended to describe the general content and requirements of the position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the Primary Accountabilities listed above. Specific goals or responsibilities will be documented in incumbents’ performance objectives as outlined by the incumbents’ immediate manager.

Supervisory Duties: None

#LI-Remote

What You Bring to the Table

Minimum education and related work experience:

• High School Diploma or GED
• One (1) year of experience in a role, such as accounts payable/receivable, that required knowledge and use of basic accounting skills and analysis

Additional Qualifications:

• Bachelor’s degree in finance, accounting, or related field
• Two (2) years of general accounting experience
• Knowledge of financial / accounting concepts (GAAP)
• Strong Excel skills, including a working knowledge of an array of Excel formulas, as well as working knowledge of a variety of financial software/platforms, such as Oracle Financials, Oracle Vocado, Salesforce, MS Teams, SharePoint
• Experience with SQL and Dataload
• Able to research and analyze data and draw conclusions
• Good time management and prioritization attributes
• Effective written and verbal communication skills to communicate with internal and external customers via a variety of communication channels
• Understanding of and able to communicate using standard financial terms
• Able to successfully work in a very time sensitive role with a high degree of accuracy to ensure compliance and regulatory deadlines must be met
• Possess high work standards and attention to detail
• Comfortable working in a fast-paced environment
• Demonstrate professionalism, accountability, customer/client focus, and teamwork

University of Phoenix is an Equal Opportunity employer.

If you are an active-duty military member seeking employment when off-duty, compliance with Department of Defense Joint Ethics Regulation, 5500-7-R, is required prior to starting employment with University of Phoenix. You are advised to contact your base Judge Advocate General to seek such approval and answer any questions.

Pay Range

The hourly pay rate range is $19.33 (minimum), $26.97 (midpoint), and $34.62 (maximum). The annualized amount, not including eligible overtime pay, is $40,200 (minimum), $56,100 (midpoint), and $72,000 (maximum).*

*Typical hiring range between the minimum and midpoint of the above pay range. Actual starting base pay may vary based on factors such as education, experience, skills, location and budget. Compensation above the midpoint is generally associated with experienced, long-tenured employees who have demonstrated sustained performance and expertise in the role.

Your work is critical to helping adult learners achieve their dreams, and we’re committed to rewarding you for your efforts. We offer a competitive, comprehensive total rewards package designed to help you achieve your health, financial, educational and work-life balance goals.

Full-time employees are eligible for:

• Medical, dental and vision plans; Flexible Spending Accounts; Health Savings Accounts; Life and Disability insurance; and our Wellness incentive program;
• Competitive 401(k) employer match;
• Substantial tuition discount for you and eligible dependents; and,
• A generous time off package, including paid vacation, sick time and company holidays.*

*For more details around paid time off benefits, please click here.