Student Accessibility Intake Coordinator

Iowa State University; Ames (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

Iowa State University’s Student Accessibility Services is seeking an Intake Coordinator to serve as the central contact for students, families, and campus partners. The role supports intake processing, information sharing, and coordination of services, with emphasis on confidentiality and timely responses.

The position is a one-year fixed term, with potential renewal, and requires a Bachelor's degree and 2 years related experience. Strong customer service and organizational skills are essential.

Qualifications

• Bachelor's degree required with 2 years of related experience.
• Experience in higher education or student services is a plus.
• Strong customer service, organization, and confidentiality skills.

Responsibilities

• Conduct intake meetings with students and families to explain accommodation processes and services.
• Review requests, medical documentation, and records to support determinations.
• Coordinate intake appointments and monitor cases for timely service delivery.
• Maintain accurate records and prepare reports for staff review.
• Respond to inquiries and guide students, faculty and campus partners.
• Support front desk operations and campus testing/accommodation services as needed.
• Assist with coordinating student employees and project work.
• Manage shared communications and distribute outreach communications.

Skills

Customer service

Communication

Organizational skills

Education

Bachelor's degree

Job description

Iowa State University’s Student Accessibility Services is seeking an Intake Coordinator to serve as the central contact for students, families, and campus partners. The role supports intake processing, information sharing, and coordination of services, with emphasis on confidentiality and timely responses.

The position is a one-year fixed term, with potential renewal, and requires a Bachelor's degree and 2 years related experience. Strong customer service and organizational skills are essential.