Intake Coordinator - Student Accessibility Services

Iowa State University; Ames (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

Iowa State University’s Student Accessibility Services is seeking an Intake Coordinator to serve as the central contact for students, families, and campus partners. The role supports intake processing, information sharing, and coordination of services, with emphasis on confidentiality and timely responses.

The position is a one-year fixed term, with potential renewal, and requires a Bachelor's degree and 2 years related experience. Strong customer service and organizational skills are essential.

Qualifications

• Bachelor's degree required with 2 years of related experience.
• Experience in higher education or student services is a plus.
• Strong customer service, organization, and confidentiality skills.

Responsibilities

• Conduct intake meetings with students and families to explain accommodation processes and services.
• Review requests, medical documentation, and records to support determinations.
• Coordinate intake appointments and monitor cases for timely service delivery.
• Maintain accurate records and prepare reports for staff review.
• Respond to inquiries and guide students, faculty and campus partners.
• Support front desk operations and campus testing/accommodation services as needed.
• Assist with coordinating student employees and project work.
• Manage shared communications and distribute outreach communications.

Skills

Customer service

Communication

Organizational skills

Education

Bachelor's degree

Job description

Position Title: Intake Coordinator - Student Accessibility Services

Job Group: Professional & Scientific

Required Minimum Qualifications: Bachelor's degree and 2 years of related experience

Job Description

Summary of Duties and Responsibilities:

Are you looking for a position where you get to work with a team that helps people? Are you looking to work in a strong, collaborative team environment?

If so, Student Accessibility Services (SAS) with Iowa State University is currently seeking applicants for an Intake Coordinator! This position will be classified as a Student Services Specialist II.

The Intake Coordinator serves as a central point of contact for Student Accessibility Services, supporting the intake and coordination of communications from students, families, faculty, staff, and campus partners. The Intake Coordinator works closely with SAS staff to ensure timely processing of student requests, accurate information sharing, and effective coordination of services. This role requires strong customer service skills, excellent organizational abilities, sound judgment, and the ability to manage sensitive and confidential information.

Student Accessibility Services works with students with documented disabilities. Our staff reviews medical documentation to determine eligibility for academic, housing, facilities, assistance animals, and dining accommodations.

What You'll Do

• Conduct intake meetings with students and families to explain accommodation processes, eligibility requirements, and available services.
• Review accommodation requests, medical documentation, and student records to support accommodation determinations.
• Coordinate intake appointments and monitor student cases to ensure timely service delivery and follow-up.
• Maintain accurate records and prepare reports to support case management and staff review.
• Respond to inquiries and provide guidance to students, faculty, staff, and campus partners.
• Support office operations, including front desk coverage and testing/accommodation services as needed.
• Assist with coordination of student employees, staffing coverage, and assigned projects.
• Manage shared communications and route inquiries to appropriate staff members.
• Create and distribute newsletters and outreach communications to promote services and resources.

This is a one-year, fixed term position with the opportunity for renewal.

Preferred Qualifications

• Experience working in a higher education environment; ideally in student services
• Experience preparing reports, presentations, correspondence, and marketing materials
• Experience with data management, recordkeeping, and tracking systems
• Experience working directly with students in educational settings

About Student Accessibility Services

Student Accessibility Services partners with students, instructors, and the university community to remove barriers and support equal access to university programs, services, and activities. We work to ensure students with disabilities have access to educational opportunities while maintaining the academic and technical standards of the university. To learn more, please visit SAS.

Why Choose Iowa State University?

Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as:

• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday, and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program

If you have questions regarding this application process, please email [e-mail], or call 515-294-4800 or Toll Free: 1-877-477-7485.

Appointment Type: Regular with Term Appointment (Fixed Term)

Proposed End Date or Length of Term: September 27, 2027

Number of Months Employed Per Year: 12 Month Work Period

Time Type: Full time

Pay Grade: PS806

Original Posting Date: August 12, 2026

Posting Close Date: August 18, 2026

Job Requisition Number: R19751

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. [phone], email [e-mail].

General ISU compensation information can be found on the University Hu