Structured Cable Technician Level I

Santrac Technologies Inc.; Phoenix (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading technology provider seeks a highly motivated Structured Cable Technician Level I for their Phoenix office. The role includes installation, troubleshooting, and testing of various cabling systems. Candidates should possess strong problem-solving skills and be able to work in diverse environments under service level agreements.

Qualifications

• 1 year experience in data communications is required.
• Proficient in technical tools such as cable testers.
• Reliable transportation and active driver's license needed.

Responsibilities

• Assisting in cable installation, troubleshooting, and testing.
• Utilizing a ticketing system to document work and resolutions.
• Supporting inventory management activities.

Skills

Problem Solving

Technical Tool Proficiency

Communication Skills

Education

High School/GED

Job description

SanTrac Technologies is a highly innovative Information Technology and Low Voltage Solutions provider. We are looking for a highly motivated and skilled individual to fill a Structured Cable Technician Level I position.

Summary:

• Primarily responsible for assisting in multiple aspects of cable installation including pathways, cable terminations, labeling, grounding, troubleshooting, and testing (Cat5e, Cat6, Access Control/Security, Sound, and Coaxial).
• Ability to meet service level agreement requirements during the ticket life cycle.
• The patching cabling between network equipment and customer’s network when applicable
• The installation, troubleshooting and de-installing network equipment - Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.)
• Support inventory management activities such as receiving inventory, tagging of assets, tracking spares, ordering inventory, updating inventory records, prepare and return damaged equipment.
• Analyze, detect, identify, and correct technical problems and deficiencies.
• Utilizing a ticketing system to document work, progress, and resolutions.
• Ensuring ticket work notes are continuously updated while being worked, and final resolution(s) provided within all completed tickets.
• Apply problem solving skills and break down complex problems into solvable segments to triage problems as assigned.

Knowledge, Skills, Abilities:

• Requires reliable transportation and active driver’s license.
• Must be proficient in utilizing technical tools such as cable testers.
• Requires experience in working in end user environments, server rooms and communications closets.
• Must have a good understanding of M.S. Windows, and M.S. Office Suite applications.
• Must be able to perform rack and stack activities with a knowledge of data communications networking.
• Ability to install structured cable (Cat5e, Cat6, Access Control/Security, Sound and Coaxial)
• Must understand cable patching processes and procedures.
• Must be able to safely lift heavy objects
• Must be able to crawl under desks and work in tight spaces
• Must be able to climb ladders and work heights
• Must be willing to work shift work which could include nights and weekends

Educational/Experience Requirements:

• High School/GED (Required)
• Experience Specifics (Required 1 Year): Experience in data communications
• Combinations of education and experience will be considered