Street Outreach Program Supervisor

Bay Area Community Services (BACS); Berkeley (CA); On-site; USD 77,000 - 104,000; Full time

Benefits offered by this job

Competitive pay

Insurance coverage

Paid time off

403b retirement plan

Job summary

Bay Area Community Services (BACS) seeks a Program Supervisor for the Street Outreach Team. The role provides leadership, guidance, and support to a dedicated team serving individuals experiencing homelessness and related barriers to stability.

This role oversees day-to-day program operations and ensures outreach is compassionate, trauma-informed, and culturally responsive. You will support staff development, coordinate services, maintain strong community partnerships, and ensure the program

Qualifications

• Minimum of 1 year of managing teams in the social service field.
• Four years’ experience in behavioral health, rapid rehousing, or related housing services.
• Experience with Coordinated Entry System (CES) and HMIS, Medi-Cal and/or CalAIM.

Responsibilities

• Meet clients where they are to implement consumer-centered services that are needs-driven, strengths-based and culturally relevant.
• Manage flow of referrals, intakes, and discharges of participants and ensure accessibility and welcoming of all people.
• Be an available and engaged manager, supervise staff including hiring, training, and performance evaluations.
• Hold direct services teams accountable to providing highest quality services to clients.
• Ensure contract compliance with all funders including grant management, presentations, and reports.
• Supervise staff including hiring, training, and performance evaluation.
• Implement service delivery model aligned with BACS mission, vision, and values.
• Maintain records and administrative requirements; ensure documentation and charting compliance.
• Implement Continuous Quality Improvement standards and CQI systems.

Skills

Team management

Administrative leadership

Social services

Education

Associates degree required

BA preferred

Tools

CES

HMIS

Medi-Cal/CalAIM

Job description

The Program Supervisor for the Street Outreach Team at BACS provides leadership, guidance, and support to a dedicated team working directly with individuals experiencing homelessness and other barriers to stability. This role is responsible for overseeing day-to-day program operations while ensuring outreach services are compassionate, trauma-informed, culturally responsive, and focused on building trust and meaningful connections within the community.

The Program Supervisor plays a key role in supporting staff development, coordinating services, maintaining strong community partnerships, and ensuring the program meets its goals and contractual requirements. At least 1 year of managing direct staff working in HMIS/CES is required.

Responsibilities

• Meet clients where they are to implement consumer-centered services that are needs-driven, strengths-based and culturally relevant.
• Manage flow of referrals, intakes, and discharges of participants and ensures accessibility and welcoming of all people.
• Be an available and engaged manager, supervise staff including hiring, training, and performance evaluations.
• Hold direct services teams accountable to providing highest quality services to clients.
• Assures that services are provided in collaboration with all applicable funding streams and regulations. Responsible to ensure contract compliance with all funders to include grant management, presentations, and reports.
• Supervises staff including hiring, training, and performance evaluation.
• Responsible for the implementation of the service delivery model and in support of BACS mission, vision, values.
• Responsible for the implementation of consumer-centered services that are needs-driven and strength-based, and are culturally relevant.
• Manages the maintenance of records and other administrative requirements. Ensures compliance with documentation and charting requirements for all funding streams.
• Implements Continuous Quality Improvement standards and works with staff to implement systems for CQI
• Communicates effectively and conscientiously utilizing strength-based language and philosophy throughout all aspects of program supervision.
• Participates in the delivery and attendance at trainings for the purposes of agency, professional, and personal development.
• Other duties as assigned.

Competencies

• Possesses influencing/negotiating skills and excellent oral and written communication. Political savvy.
• Maintains a customer service and strength-based orientation. Embraces diversity in all aspects.
• Possesses problem solving skills and conflict resolution skills.
• Is resilient and demonstrates ability to embrace adversity. Has the ability and eagerness to promote continual learning.
• Strategic thinker and visionary. Possesses external awareness and motivation towards mission and services of agency.
• Assesses strengths and needs in the supervision of clinical work. Holds an attitude of strength-based, person-centered services.
• Works well with others and behaves professionally and ethically while developing professionally.
• Expresses facts and ideas verbally and in writing in a clear, concise and organized manner.

Qualifications

• Associates degree required, BA preferred in a related field.
• Minimum of 1 year of managing teams and progressive administrative, direct service, and leadership skills and experience in the social service field.
• Four years’ experience in behavioral health, rapid rehousing, temporary housing, permanent supportive housing, or shelter services.
• Experience with Coordinated Entry System (CES) and HMIS , Medi-Cal and/or CalAIM
• Demonstrated capacity leading diverse and multi-disciplinary teams toward a common goal required.

Other requirements

• Valid California driver’s license, personal vehicle, and proof of personal vehicle insurance coverage. DMV printout required.

Benefits/Perks

• Highly competitive compensation, Program Supervisor: $90,000 per year
• 100% employer-paid medical, dental, and life insurance coverage options for employees, plus a vision reimbursement program. Children’s healthcare coverage is available for as little as $25/month. Average employer-paid benefit value: approximately $913/month per enrolled individual. BACS contributions apply to company-sponsored plans only.
• 31 days off (PTO/Holiday), increasing with tenure.
• 403b. After 1 year of service BACS Matching contribution

Bay Area Community Services is a CARF accredited non-profit, community-based agency celebrating more than 70 years of serving Alameda, Sacramento and Solano Counties by providing mental health and social services. BACS’ mission is to uplift under-served individuals and their families by doing whatever it takes. We are proud to be one of the leading agencies producing real outcomes to tough social problems. BACS owes its reputation as an innovator to our innovative and entrepreneurial staff. www.bayareacs.org

BAY AREA COMMUNITY SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER