Street Outreach Case Manager

Phoenix Rescue Mission; Glendale (AZ); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401(k) match program

Robust paid time off program

12 paid holidays annually

Job summary

A community support organization is seeking a compassionate individual to help transform lives through outreach to homeless individuals in Glendale, Arizona. The role involves assisting clients in navigating social services, developing individualized plans, and building community relationships. Candidates should hold a Bachelor's degree in a relevant field or possess considerable experience, along with strong organizational and communication skills. This position offers a supportive work environment and ample benefits.

Qualifications

• Bachelor’s degree in a relevant field or 4+ years of experience in a social service setting.
• Knowledge of resources for homeless individuals.
• Excellent communication and organizational skills.

Responsibilities

• Connect with people living on the streets to promote self-sufficiency.
• Assist clients at the Hope for Hunger Food Bank with social services.
• Develop individualized case plans with outreach prospects.

Skills

Empathy

Organizational skills

Communication

Calmness under pressure

Education

Bachelor’s degree in Social Work, Sociology, Psychology, Counseling

4 years experience in case management or similar

Tools

Microsoft Office

Job description

Description

*Please note that this posting is for a Hybrid, Monday–Friday schedule, 8:00 a.m. to 4:00 p.m *

We transform lives.

Phoenix Rescue Mission is a place of hope, healing, and new beginnings for men, women, and children facing with hunger, homelessness, addiction, and trauma. We follow Christ’s example of servant‑leadership and teamwork in our ministry of rescue and restoration. We are a community who values and celebrates one another and we strive toward excellence together as a certified Best Christian Workplace. At this moment, God is doing important and incredible things at Phoenix Rescue Mission. Do you want to be a part of it?

WHO WILL LOVE THIS JOB

• A chameleon, you can adapt quickly to any situation and will maintain your composure in difficult circumstances.
• An efficient worker, you have top‑notch organizational skills and can keep multiple plates spinning in the air.
• A highly empathetic person, you find joy in connecting with people and show compassion to them as they seek help.
• A committed Christian, you are energized by spreading God’s Word and growing His Kingdom.

YOUR TOP RESPONSIBILITIES

• You will be responsible for connecting with and motivating people living on the streets to strive toward self‑sufficiency.
• You will primarily assist clients at the Hope for Hunger Food Bank in navigating the social service system to identify additional resources.
• You will provide transportation services to clients in order to access services, when needed.
• You will set goals and develop and individualized case plan with each outreach prospect.
• You will establish and maintain relationships with community stakeholders and attend community outreach events.You will ensure that client information is entered timely and accurately in the PRM database.
• You will lead or participate in devotions, prayers, or other organization activities that promote a credible Christian witness and lifestyle.

WHAT YOU SHOULD HAVE

• Bachelor’s degree in Social Work, Sociology, Psychology, Counseling, or another social service field or 4 years of experience in case management, social work, or a similar setting, or a combination of education and experience
• Certified in Peer Support, preferred.
• You have a current valid Arizona driver's license with a clean driving record of 2+ years (as verified by our company MVR check) and be able to qualify for our company Insurance Policy.
• You have knowledge of the problems facing the street homeless population and an awareness of the resources that help people exit homelessness.
• You have a high level of composure and can remain calm in stressful situations.
• You are discreet and understand the importance of keeping client information confidential.
• You have excellent communication skills.
• You are proficient in Microsoft Office apps.
• You have a solid and credible Christian witness and lifestyle that exemplifies Christ in character and actions.

WHAT WE OFFER

• Life-giving work that transforms the cities we serve
• Caring and supportive environment
• Generous health, dental, and vision benefits
• 401(k) match program
• Robust paid time off program
• 12 paid holidays annually

Phoenix Rescue Mission is an equal opportunity employer consistent with its rights as a religious not‑for‑profit organization to exercise employment preferences for members of the Christian faith. Employees must affirm their alignment with the Mission's Statement of Faith and adhere to the Mission's employee policies and guidelines as set forth by the CEO.