Strategy & Revenue Operations Manager

Zip Co; New York (NY); On-site; USD 105,000 - 130,000; Full time

Benefits offered by this job

Flexible working culture

20 days PTO every year

100% employer covered insurance

Company-sponsored 401k match

Job summary

A digital financial services company is seeking a Strategy & Revenue Operations Manager in New York, NY. This role will focus on optimizing systems, processes, and data for scalable growth. The ideal candidate has over 8 years of experience in strategic operations and a proven track record in driving measurable business impact. Competitive compensation and flexible working culture are offered.

Qualifications

• 8+ years in strategic operations roles with measurable impact.
• Experience in B2B SaaS, fintech, or e-commerce preferred.
• Strong ability to lead cross-functional projects independently.

Responsibilities

• Optimize funnel flows and lead-to-live conversion rates.
• Implement tech tools to enhance workflow efficiency.
• Set and review leading indicators using data-driven insights.

Skills

Analytical mindset

Excellent communication

Ownership mindset

Customer-centric approach

Collaborative skills

Tools

Salesforce

HubSpot

Tableau

SQL

Job description

Overview

We are looking for a strategic, analytical, and self-directed Strategy & Revenue Operations Manager to design and optimize the systems, processes, and data that fuel scalable GTM execution and growth. This role is ideal for someone with a consultancy or business operations background who thrives on solving complex problems, aligning stakeholders, and driving measurable impact across Sales, Marketing, Customer Success, and Finance. You’ll operate with wide scope and autonomy, and act as a strategic partner to GTM leadership—helping scale high-impact initiatives across the business.

This role is for you if you can zoom out to identify growth opportunities, zoom in to execute with precision, and thrive in a fast-paced environment with minimal guidance.

What you will own

• Funnel Optimization & Conversion Growth: Analyze and refine top-of-funnel flows to improve lead-to-live conversion rates. Implement SLA tracking and dashboards for underwriting, MSA execution, and merchant activation delays.
• Process & Technology Enablement: Technologically curious; experience with or eagerness to leverage AI-enabled tools and automation to enhance workflow efficiency and strategic insight generation. Own and manage the CRM & RevOps stack (Salesforce, HubSpot, Pardot, Tableau), marketing automation, and integration tooling.
• Implement fast-lane onboarding paths and trigger-based workflows to automate milestones. Vet and integrate external tools for compliance automation and fraud verification.
• Data, Metrics & Analytics: Set and review leading indicators; define and communicate GTM performance narratives using data-driven insights. Build self-serve dashboards and reporting cadences that drive decision-making at the exec level.
• Cross-Functional Alignment: Partner with Sales, Risk, Product, CS, and Growth teams to translate growth and onboarding strategy into operational strategy. Curate onboarding support materials for SMB merchants with insights from market peers.
• Change Leadership & Scaling: Prioritize process improvements by ROI; drive adoption of new revenue processes and systems; ensure change management and training across teams.
• Strategic Projects: Lead cross-functional initiatives that drive revenue growth and operational efficiency; evaluate and pilot new tools and processes in collaboration with Product, Finance, and Engineering.

What Makes You a Strong Fit

• Experience: 8+ years in strategic operations roles (RevOps, BizOps, or Management Consulting) with a track record of leading cross-functional projects and driving measurable business impact, ideally in B2B SaaS, fintech, or e-commerce.
• Proven ability to lead ambiguous, cross-functional initiatives without micromanagement.
• Strong ownership mindset; you identify issues, define solutions, and drive outcomes with limited direction.
• Excellent communication and cross-functional influence; you thrive in dynamic environments and bring clarity to ambiguity.
• Analytical mindset: Comfortable with SQL, BI tools (Tableau, Looker), dashboards, and forecasting/reporting frameworks.
• Operations-driven: Passionate about end-to-end funnel design, lead routing, operational SLAs, and KPI ownership.
• Collaborative: Skilled at cross-functional alignment and translating strategic goals into operational execution.
• Customer-centric: Keen understanding of the customer journey landscape, informed by industry peers.

What You’ll Get In Return

Zip is a place where you’ll get out what you put in. We move at pace and embrace change, and you’ll be empowered and trusted to make big things happen quickly. You’ll be welcomed and supported to be yourself and take care of yourself at work. Our benefits and opportunities are designed to help you grow your skills and career alongside smart, friendly people.

• Flexible working culture
• Incentive programs
• 20 days PTO every year
• Generous paid parental leave
• Leading family support policies
• 100% employer covered insurance
• Beautiful Union Square office with casual dress code
• Learning and wellness subscription stipend
• Company-sponsored 401k match

Compensation & Employment Details

Zip is committed to a straightforward and transparent pay structure. The annual base pay range for this position is $105,000 - $130,000 USD. Additional compensation elements, including bonus and/or equity, may apply. The total compensation package includes medical and other benefits. Be advised that actual base salary may be adjusted based on factors such as knowledge, experience, location, equity, and market conditions. This position is at-will.

EEO & Accessibility

Zip is committed to equal opportunities for people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and other diversity factors. We are dedicated to ensuring our recruitment processes are accessible and inclusive. Please let us know if any adjustments are needed to ensure a fair experience.

About Zip

Zip Co Limited is a digital financial services company offering innovative, people-centered products. Operating in the US, Australia, and New Zealand, Zip provides point-of-sale credit and digital payment services connecting customers with merchants. We are a values-led business guided by Customer First, Own it, Stronger Together, and Change the Game.

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