GTM Strategy & Operations Manager, Post-Sales

ZipHQ, Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 153,000 - 189,000; Full time

Benefits offered by this job

Start-up equity

Full health, vision & dental coverage

Catered lunches & dinners for SF or NY

Commuter benefit

Team building events & happy hours

Flexible PTO

Apple equipment plus home office budg​

401k plan

Job summary

ZipHQ, Inc. in San Francisco is seeking a Senior GTM Operations partner to optimize post-sales processes and drive customer success metrics.

You will own operating rhythms, collaborate across Sales, Marketing, CS, Product and Finance, and translate data into actionable decisions that accelerate renewals and expansion.

The role requires 8+ years in customer success or revenue operations, strong Excel/Sheets and SQL skills, and a proven ability to lead complex cross-functional initiatives.

Qualifications

• 8+ years in customer success/post-sale operations or related high-performance roles.
• Strong analytical and modeling skills; fluent in Excel/Sheets; SQL proficiency.
• Deep understanding of post-sale lifecycle, SaaS metrics (NRR, GRR, churn) and health scoring.
• Experience with RevOps systems such as Salesforce, Gong, and Superset.

Responsibilities

• Own post-sales operations and long-term planning for the org.
• Serve as strategic partner to post-sales leadership and executives.
• Drive GTM cadence: book reviews, renewal forecasts, churn reviews, QBRs.
• Lead cross-functional execution across Sales, Marketing, CS, Product, and Finance.
• Build analyses with SQL, spreadsheets, and BI tools.
• Own high-impact projects like renewal forecasting and health score redesign.

Skills

Customer success

Revenue operations

Excel/Sheets

SQL

SaaS metrics

Post-sale lifecycle

Communication

Attention to detail

Bias for action

Technical integration

Collaboration

Project management

Tools

Salesforce

Gong

Superset

Job description

About Zip

Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.

The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.

Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.

Your Role

As a member of Zip's GTM Strategy & Operations team, you'll be the primary business partner to Zip's Customer Success organization — owning the operating rhythms, models, and metrics that determine how the team covers, retains, and grows the customer base.

You'll bring structure to a fast-scaling org: standardizing ways of working across post-sales, and driving the cross-functional collaboration with adjacent teams (from Sales & Account Management to Technical Support) that a coherent customer experience depends on.

You’ll operate as a true business partner and execution arm for our Post-Sales leaders - owning the core rhythms, models, and metrics that power Customer Success performance.

What you'll do

• Own post-sales operations for the org: Lead day-to-day operations and long-term planning, including book design and rebalancing, segmentation, metrics, reporting, and "whatever it takes."

• Act as a strategic thought partner: Be the go-to partner for post-sales leadership and execs - whether it's solving complex problems, framing key decisions, or bringing structure to ambiguity.

• Drive GTM cadence and accountability: Run the operating rhythm - owning book reviews, renewal forecast calls, at-risk and churn reviews, QBRs, and leadership syncs. You'll push velocity, track outcomes, and ensure every meeting drives impact.

• Lead cross-functional execution: Work across Sales, Marketing, CS, Product, and Finance to drive strategic initiatives forward - bringing a GTM perspective to company-wide efforts and ensuring alignment across teams.

• Build with data: Use SQL, spreadsheets, and BI tools to structure analysis, validate assumptions, and uncover insights that improve GTM execution and drive growth

• Own special projects: From building a renewal forecast process to redefining our health score system - you’ll own critical, high-impact workstreams that move the business forward.

What We’re Looking For

• 8+ years of experience in customer success/post-sale operations, sales strategy, revenue operations, consulting, investing, or a similar high-performance environment.

• Strong analytical and modeling skills - you're fluent in Excel/Sheets and can write SQL or are willing to learn.

• Deep understanding of the post-sale customer lifecycle and SaaS business models, with battle-tested views on retention and expansion metrics (NRR, GRR, churn), account health and CSM/Solutions Consultant coverage models, and implementation/time-to-value velocity.

• Experience working closely with RevOps systems like Salesforce, Gong, Superset and others.

• Excellent written and verbal communication - you can structure thinking clearly, write concise memos, and present to executives with confidence.

• Attention to detail - you go deep on problems, sweat the edge cases, and set the quality bar high.

• High bias for action - you move fast, think in tradeoffs, and find a way forward when others see blockers.

• Technically inclined - you're not afraid of Salesforce Flows, brittle validation rules, or stitching together data across systems.

• A collaborative mindset - you're opinionated but open to all perspectives, and you know how to drive alignment across stakeholders.

• A proven operator - you've managed large, ambiguous projects that required both strategic thinking and tactical execution.

The salary range for this role is $153,000 - $189,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.

Perks & Benefits

At Zip, we’re committed to providing our employees with everything they need to do their best work.

• Start-up equity

• Full health, vision & dental coverage

• Catered lunches & dinners for SF or NY employees

• Commuter benefit

• Team building events & happy hours

• Flexible PTO

• Apple equipment plus home office budget

• 401k plan

We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong.