Strategy Product Manager Intern (TikTok-Platform Responsibility) - 2027 Summer

TikTok; San Jose (CA); On-site; USD 40,000 - 57,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Housing allowance

Job summary

TikTok is offering a campus internship focused on safety moderation and product support. You will assist in refining moderation queues, analyzing performance metrics, and contributing to LIVE Safety features, gaining hands-on experience with data-driven decision making in a fast-paced tech environment.

Ideal candidates are pursuing CS/Analytics degrees, with basic analytical skills and strong communication for cross-functional collaboration.

Qualifications

• Currently pursuing an undergraduate or master degree in computer science, analytics, information technology or related discipline.
• Foundational understanding of safety, product management or product design demonstrated through coursework, projects, or internships.
• Basic proficiency with analytical tools and data sense gained through coursework or projects.
• Good communication skills to coordinate with cross-functional teammates.

Responsibilities

• Assist in the optimization and revamp of the Human Moderation queue, supporting design and execution across task allocation, priority management, and moderator experience improvement in manual review workflows.
• Help build and refine metric frameworks related to review efficiency, quality, and collaboration; monitor performance and support strategy iteration based on outcomes.
• Contribute to LIVE Safety product features and workflows, aiding governance and user trust in content safety.
• Identify risk points and bottlenecks in moderation systems through data analysis and business feedback.

Skills

Safety understanding

Product management

Product design

Analytical tools

Education

Undergraduate/Master in CS/Analytics/IT or related

Tools

Analytics tools

Job description

ResponsibilitiesAbout the Team

Our team is at the forefront of building and optimizing content safety systems. With a focus on optimising and advancing content safety, we leverage advanced large language and multimodal models to enhance review efficiency, risk control, and user trust. Working closely with business and technical stakeholders, we deliver scalable solutions that keep pace with rapid global growth.

Internships at TikTok aim to provide students with hands-on experience in developing fundamental skills and exploring potential career paths. A vibrant blend of social events and enriching development workshops will be available for you to explore. Here, you will utilize your knowledge in real-world scenarios while laying a strong foundation for personal and professional growth.

We are looking for talented individuals to join us for an internship. Our internship program offers students hands-on experience, industry exposure, and opportunities to apply their knowledge to real-world challenges while building a strong foundation for personal and professional growth.

Interns will gain practical experience, explore potential career paths, and participate in social events, learning programs, and development workshops alongside industry professionals.

Candidates may apply to a maximum of two positions across Our Company and its affiliates globally. Applications will be considered in the order they are submitted.

Applications are reviewed on a rolling basis, so we encourage you to apply early. Please clearly state your availability in your resume, including your start and end dates.

Responsibilities

• Assist in the optimization and revamp of the Human Moderation queue, supporting product design and execution across task allocation, priority management, processing efficiency, and moderator experience improvement in manual review workflows.
• Assist in building and refining metric frameworks related to review efficiency, review quality, and operational collaboration; continuously monitor performance and support strategy iteration based on outcome evaluation.
• Participate in the analysis, design, and iteration of LIVE Safety product features and workflows, contributing to stronger content safety governance capabilities and a more trustworthy user experience.
• Identify risk points, workflow bottlenecks, and product opportunities within moderation systems through data analysis, case studies, and business feedback.

Qualifications

• Minimum Qualifications
  Currently pursuing an undergraduate/master degree in computer science, analytics, Information Technology/System or other related discipline.
• Foundational understanding of safety, product management or product design, demonstrated through coursework, projects, or internships.
• Basic technical proficiency with analytical tools and data sense gained through coursework, projects, or relevant experience.
• Good communication skills, able to communicate with cross-functional teammates to clarify pipeline design or SOP training.

Preferred Qualifications

• Experience on Trust & Safety, moderation, LIVE or risk control
• Exposure to AI/ML-driven detection or recommendation systems, including an understanding of their limitations in adversarial or real-time contexts.

Job Information
【For Pay Transparency】Compensation Description (Hourly) - Campus Intern

The hourly rate range for this position in the selected city is $35- $35.

Benefits may vary depending on the nature of employment and the country work location. Interns have day one access to health insurance, life insurance, wellbeing benefits and more. Interns also receive 10 paid holidays per year and paid sick time (56 hours if hired in first half of year, 40 if hired in second half of year). Interns who are not working 100% remote may also be eligible for housing allowance.

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

• Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
• Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
• Exercising sound judgment.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request