Strategy & Operations Manager

Doordash; United States; Remote; USD 136,000 - 200,000; Full time

Benefits offered by this job

401(k) plan with employer matching

16 weeks paid parental leave

Wellness benefits

Commuter benefits match

Paid time off

Paid sick leave

Medical, dental, and vision benefits

11 paid holidays

Disability and basic life insurance

Family-forming assistance

Mental health program

Job summary

DoorDash is expanding the LCSP Account Management function to recruit, onboard, and manage a growing network of independent entrepreneurs under the Local Commerce Service Provider program.

You will design sourcing, onboarding, and ongoing partner management, collaborating with cross-functional teams to scale responsibly and efficiently. The role combines strategic planning with hands-on execution in a fast-growing logistics environment.

Qualifications

• 5+ years of experience in high-growth environments (tech/ops/strategy/consulting).
• Ability to manage business partners, measure performance, and translate insights into improvements.
• Comfort with structuring ambiguous problems and using data to decide what to do (SQL/Excel).

Responsibilities

• Stand up Account Management for LCSP: cadences, partner health, performance incentives, and scaling playbooks.
• Own onboarding strategy: how we find, launch, and ramp partners as we scale.
• Oversee onboarding and sales in the near term, with a plan to expand the function.
• Be the primary DoorDash counterpart for LCSP entrepreneurs after launch.
• Partner with operators on performance, business health and incentive outcomes.
• Unblock partners by leveraging DoorDash ecosystem knowledge with S&O, product, support, and legal as needed.
• Report to the Senior Manager on the LCSP team within Dasher & Logistics.

Skills

Partner management

High-growth experience

SQL

Excel

Strategic thinking

Ownership

Tools

CRM tools

Job description

About the Team

LCSP is DoorDash’s entrepreneur-led fleet model: independent partners hire, train, and manage courier fleets that fulfill DoorDash orders. The program has proven product-market fit and is now scaling with a path toward a much larger network. This hire would stand up the Account Management function for LCSP and own the strategy for bringing partners in at scale.

About the Role

For this role the Manager would be the person who builds the Account Management function — not just covering a book of partners, but designing how DoorDash sources, onboards, and manages LCSP entrepreneurs as volume grows. In the near term that includes overseeing entrepreneur onboarding and recruitment of business partners. In the longer-term the goal is to build those out as their own functions, with AM remaining the owner of the ongoing partner relationship.

Primary Responsibilities

• Stand up Account Management for LCSP: cadences, partner health, performance incentives, and the playbook for a scaling


• Own the strategy for onboarding partners — how we find, launch, and ramp without the process breaking as we scale


• Oversee onboarding and sales in the near term, with the mandate to build that function out over time


• Be the primary DoorDash counterpart for LCSP entrepreneurs after launch


• Partner with operators on performance, business health and incentive outcomes


• Use DoorDash ecosystem knowledge to unblock partners, pulling in S&O, product, support, and legal as needed.


• You will report to the Senior Manager on our Local Commerce Service Provider (LCSP) team in our Dasher & Logistics organization.

What you will do

• Be responsible for your own book of work as well as designing how its managed


• Build scalable solutions with our partners - we want to build with them and leverage their professional expertise and feedback


• Be part of a flat structure and pave the way for LCSP expansion


• Learn how the logistics business within DoorDash works from being in the weeds to the high level objectives

We’re excited about you because

• You have 5+ years of experience in high-growth environments (tech, fintech, strategy & ops, consulting, or banking).


• You know how to manage Business Partners, their performance, and can turn their insights into ways we can improve.


• You can take a vague, undefined problem and structure it yourself — without waiting for a framework — and use data to decide what to do (comfortable with SQL/Excel).


• You are curious and entrepreneurial, and you channel that drive into smart bets and clear priorities in zero-to-one environments.


• You can flex between high-level strategy and ground-level execution, and you take true ownership of outcomes — you make the calls and are accountable for how they turn out, not just for supporting the work.

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

The national base pay range for this position within the United States, including Illinois and Colorado.

$136,000 - $200,000 USD

Benefits

DoorDash cares about you and your overall well‑being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.

For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination ... We value a diverse workforce – people who identify as women, non-binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.