Strategy & Operations Consultant

Hugh Chatham Health; Charlotte (NC); Hybrid; USD 52,000 - 79,000; Full time

Benefits offered by this job

Health benefits

Educational assistance

Retirement plans

Paid time off

Job summary

Advocate Health is seeking a hybrid Enterprise Consulting professional to manage moderately complex projects within the ECG group in Charlotte, NC or across footprint locations. The role emphasizes performance improvement, data analysis, and stakeholder engagement.

The candidate should have a Bachelor’s degree in Business or related field, about 3 years of healthcare operations experience, and strong MS Office skills. Travel and collaboration with leadership are expected.

Qualifications

• Bachelor’s Degree in Business or Related Field is required; Master’s preferred.
• Typically requires ~3 years of experience in healthcare payer or provider operations.
• Strong written and oral communication skills; ability to communicate with leaders clearly.

Responsibilities

• Develops project work plans and metrics; ensures activities meet timelines and budgets.
• Leads engagements and meetings; supports execution of client initiatives.
• Defines project management processes and establishes targets and performance measures.
• Assists with data collection, data entry and report generation.
• Collaborates with clinicians and leaders to implement change and drive outcomes.

Skills

Project management

Performance improvement

Data analysis

Excel

PowerPoint

Communication

Change management

Team player

Education

Bachelor's Degree in Business or Related Field

Master's preferred

Tools

Microsoft Office Suite

Excel

PowerPoint

Job description

Department

10112 Enterprise Corporate - Enterprise Consulting

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

• Experience applying Lean, Six Sigma, Industrial Engineering, or other performance improvement methodologies to drive measurable operational and financial outcomes.
• Strong analytical skills with the ability to extract, validate, and analyze raw data from multiple sources, translating findings into actionable recommendations for leadership.
• Master's degree in Healthcare Administration (MHA), Industrial Engineering, Operations Management, or related field preferred; healthcare consulting or operational excellence experience strongly desired.
• Hybrid role - will require some onsite work depending on project needs.
• We are looking to hire in our Milwaukee, WI, Charlotte, NC or Georgia footprint.

Pay Range

$38.20 - $57.30

As a member in the Enterprise Consulting group, manages small to moderately complex projects, or assists client in execution of portions of engagement. Develops project work plans and related performance metrics to ensure all project activities are executed against established timelines and budgets, leveraging the SOC approach, tools and templates. Uses process improvement, performance improvement or project management methodologies and effective management of internal/external resources assigned to complete activities.

The Enterprise Consulting Group (ECG) is the organization’s internal consulting arm and a trusted advisor to senior leaders. ECG accelerates enterprise priorities by deploying high-impact teams that execute strategic, transformative, and operational initiatives - delivering measurable financial results, scalable solutions, and sustainable value aligned with the organization’s mission and strategy. As a force multiplier, ECG drives optimization and transformation through adaptive, data-driven approaches, including strategic facilitation, performance improvement, and program and project management.

Major Responsibilities

• Develops solutions and makes recommendations impacting clients and colleagues.
• Builds a network of contacts.
• Develops techniques of persuasive verbal and written presentation.
• Identifies and manages change effectively and efficiently in a changing environment.
• Works with team members to utilize change management processes and tools to create plans to support adoptions of changes required by project or initiative.
• Tests client hypotheses and solutions with robust data consulting processes and techniques.
• Leads meetings/work sessions to support execution of engagements.
• Manages delivery in consulting engagement under guidance of experienced colleagues.
• Uses planning tools and techniques and sets milestones appropriate for size and scale of assignment. Handles changes in project scope and seeks advice when needed.
• Defines project management processes and standards and establishes targets, benchmarks and performance measures for project delivery.
• Plans, organizes, controls and evaluates projects from concept phase to implementation.
• Assists with data collection, data entry and report generation.

Minimum Job Requirements

Education

• Bachelor’s Degree in Business or Related Field
• Master's preferred

Certifications

• None

Work Experience

• Typically requires ~3 years of experience in healthcare payer or provider operations.

Knowledge / Skills / Abilities

• Knowledge and expertise in use of project, program management, and performance improvement methodologies and tools.
• Advanced computer skills in Microsoft Office Suite, particularly around Excel and PowerPoint
• Strong written and oral communication skills with demonstrated ability to concisely communicate with key leaders.
• Highly motivated, organized, self-starter with a focus on delivery of key project objectives with the ability to work through the challenges associated with projects of varying complexity.
• Demonstrated effective interpersonal skills and evidence of being a strong team player.
• Possesses a strong orientation toward innovation and new ideas.
• Facilitation and persuasion skills with ability to influence peers, superiors and sub-ordinates.
• Capable of influencing project team members to achieve goals associated with successful project delivery.
• Reliably work with operational leaders to address important factors in critical decisions.
• Ability to conduct data analysis and glean insights relevant to the work.

Physical Requirements And Working Conditions

• Position is hybrid, ability to travel to an Advocate facility with 24 hour's notice is required.
• Position requires travel and is therefore exposed to road, weather, and normal travel hazards.
• Operates all equipment necessary to perform the job.
• Exposed to a normal office environment.

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.