Strategy & Operations Associate

Healthcare Infrastructure Company; New York (NY); On-site; USD 75,000 - 120,000; Full time

Job summary

Healthcare Infrastructure Company in NYC is seeking a high-energy operations professional to join the founding team, working directly with the CEO, CTO, and teammates. The right candidate is scrappy, intelligent, detail-oriented and low-ego, ready to wear many hats from day one.

You’ll help deliver an AI-enabled service, manage revenue and insurance workflows, drive end-to-end client care, and shape strategic motions that define the business’s future.

Qualifications

• 1–3 years of experience, ideally in top-tier strategy consulting and/or high-growth operating environments (Digital Health / RCM is a strong plus)
• Strong communication with customers and vendors
• Ability to manage people and hold team members accountable to metrics

Responsibilities

• Scalable platform delivery from 0 to 1, focusing on revenue management and insurance for healthcare organizations
• High-touch customer service with end-to-end client management
• Own and drive strategic initiatives, defining new capabilities and GTM motions

Skills

Detail-oriented

Communicates well

People management

Data fluency

Analytical mindset

Job description

Healthcare's revenue systems were not built for the AI era. In an age of abundance, care is bound by slow decisions, fragmented data, and slow payment cycles.

About Us

We are redesigning healthcare's industrial infrastructure. Our platform creates a simpler reimbursement layer for medical providers, unleashing the potential for AI-led and AI-enabled care.

Our NYC-based team is lean, founder-led and already supporting great brands in healthcare. Our venture is backed by leading early-stage investors and angels. Before building the Healthcare Infrastructure Company, our founding team built and scaled high-growth venture-backed businesses in tech and digital health.

About the role

We're hiring a high-energy ops whiz to join our team build from the ground up, working directly alongside our CEO, CTO, and team. The right person for this is role is someone who is scrappy, intelligent, detail-oriented and low-ego. For our team, there is no task too big and no task too small.

As part of the early team, you’ll war many hats at once.

• Scalable platform delivery. Help deliver an AI-enabled service delivery motions from 0 to 1, focused on revenue management and insurance for healthcare organizations.
• High-touch customer service. Deliver responsive, end-to-end client management. This ranges from one-off problem solving to designing the scalable systems that drive response times toward zero.
• Strategic initiatives. Own and drive the motions that will define the future of the business: new capabilities, GTM motions, and company-building efforts.

We work hard and have fun doing it; this role will be in-person, 5+ days a week. If you are seeking for a role that you can turn off notifications at 5pm, this won’t be the best fit!

Who you are

Here are profiles we’re interested in:

• Someone excited about making a career-defining leap
• Detail-oriented and communicates well: internally, with customers, and with vendors
• Familiar with managing people and holding team-members accountable to metrics
• 1-3 years of experience, ideally with roles in top-tier strategy consulting and/or high-growth operating environments (Digital Health / RCM is a strong plus)
• Resourceful: use whatever means available to solve problems
• Analytically rigorous and technically adept: fluent with data, AI tools, and engineers, even if you don't write code

Our Values

• Learn by doing
• Speed over perfection
• Ask for forgiveness, not permission
• Have fun!

What we offer

• A front-row seat to building a company from first principles, with direct ownership from day one