Strategy & Operations Lead

Clarion, Inc.; New York (NY); On-site; USD 130,000 - 195,000; Full time

Benefits offered by this job

Direct mentorship

Meaningful equity

100% covered healthcare

Flexible time off

Daily team lunches

Job summary

A healthcare communication startup is seeking an Operations Manager to support strategic initiatives and drive AI agent deployment. As a key player in the team, you will optimize customer onboarding and streamline project management in a fast-paced environment. Ideal candidates have experience in consulting or startups, communicate effectively, and are eager to work collaboratively in-person at the NYC office. This role offers mentorship, substantial equity, and the chance to impact healthcare access significantly.

Qualifications

• 2-4 years of experience in consulting, investment banking, business operations, or high-growth startups.
• Clear communicator who builds trust with healthcare customers.
• Experience managing projects from start to finish.
• Good with numbers and able to spot trends that help guide business decisions.

Responsibilities

• Drive priority initiatives and track goals alongside the CEO.
• Manage AI agent deployment from onboarding to optimization.
• Build scalable processes for customer implementation.
• Create dashboards to track key metrics across customer success, AI agent performance, and business operations.
• Manage vendor relationships and evaluate new tools to support our growing operations.

Skills

Project management

Clear communication

Analytical skills

Organizational skills

Job description

About Clarion

At Clarion, we're rebuilding how healthcare communicates in the age of AI. Today, clinics miss 30-40% of patient calls while staff drowns in administrative tasks. We believe AI agents should handle these workflows—scheduling, billing, prescription refills—so healthcare teams can focus on actual patient care.

We're building the communication infrastructure that modern healthcare desperately needs. Our AI agents don't just answer calls; they complete entire workflows end-to-end, giving providers back their time and ensuring patients never go unheard. We've already handled hundreds of thousands of patient interactions across virtual care companies, health systems, and a $5B health insurance company.

Founded by a Stanford/Harvard-trained physician who was on the founding team of Two Chairs and Ophelia, and an ex-Amazon Alexa engineer who led AI/ML teams at Salesforce, we uniquely understand both the clinical and technical challenges of transforming healthcare communication.

We've raised $5.4M from Accel, Y Combinator, Sequoia (scout), and healthcare founders from Ophelia, Medallion, and Counsel Health. We're an in-person team based in New York, moving fast to ensure no patient call goes unanswered.

Why Join Us?

• Early-stage with strong market validation: We have dozens of paying customers with rapidly growing revenue and strong market signals, while offering the high-impact environment of an early-stage startup.

• Solving a massive healthcare challenge: We're addressing a critical problem in healthcare communication that affects millions of patients and providers daily, with technology that can truly transform the patient experience.

• Clinician-led founding team: You'll work directly with our CEO, a former physician and founding team member of successful digital health startups, who brings deep healthcare operational knowledge to our company.

• Outsized early impact: You'll be joining at an early stage where your contributions will shape our company's trajectory, processes, and culture, with significant influence on how we grow and serve our healthcare partners.

• In-person collaboration advantage: We've built in-person since day one and maintain this as a strategic advantage—we move faster, build stronger bonds, and create a cohesive culture.

What You'll Be Working On

• Serving as the CEO's right hand to drive priority initiatives, track progress against goals, and identify operational bottlenecks

• Managing our AI agent deployment pipeline from initial customer onboarding through ongoing optimization

• Building and documenting scalable processes for customer implementation, quality assurance, and ongoing support

• Creating dashboards to track key metrics across customer success, AI agent performance, and business operations

• Managing vendor relationships and evaluating new tools to support our growing operations

Requirements

• 2-4 years of experience in consulting, investment banking, business operations, or high-growth startups

• Clear communicator who builds trust easily with healthcare customers and team members

• Experience managing projects from start to finish and coordinating across different areas

• Good with numbers and able to spot trends that help guide business decisions

• Excited to work in-person at our NYC office

You are a good fit if

• You're highly organized and can balance multiple strategic initiatives while maintaining a clear view of company priorities

• You're proactive about identifying both risks and growth opportunities across the business

• You're comfortable working in a fast-paced environment and can adapt your approach as company needs evolve

• You're naturally curious about healthcare workflows and passionate about improving them with technology

• You take ownership of outcomes and measure your success by company and customer metrics

What we offer

• Direct mentorship: Work closely with our founding team and experienced leaders who will invest in your professional development

• Meaningful equity: Early employee stock options with significant ownership potential

• Comprehensive benefits: 100% covered healthcare, flexible time off, commuter benefits, daily team lunches

• Team culture: Quarterly retreats and monthly team events that build real connections in our close-knit NYC team

• Impact at scale: Your work directly affects healthcare access for millions—every provider you bring onboard helps hundreds of patients get the care they need

Interview Process

At each stage, we decide within 24hrs and update you shortly after:

• First Chat (15min) [Virtual]: A casual conversation about the role and your experience to see if there's a good initial fit.

• Experience Deep Dive (45min) [Virtual]: We'll explore your operational experience, how you've managed complex projects, and your approach to building scalable processes.

• Business Case Exercise (Take-home): Complete a brief analysis of an operational challenge we're facing, showing your strategic thinking and problem-solving approach.

• Team Day (Half-day) [In-Person]: Visit our New York office to meet with co‑founders, team members, and potential collaborators. You'll work through operational scenarios, discuss strategy, and get a sense of our company culture and working environment.

If you're ready to transform how millions of patients connect with their healthcare providers, we'd love to hear from you.