Strategy & Operations Analyst - AI-Driven Programs

Bentley-University; Waltham (MA); On-site; USD 60,000 - 97,000; Full time

Job summary

Bentley University in Waltham, MA seeks a Program & Operations Analyst to support its Strategy & Innovation Division's growth and transformation agenda. You will build dashboards, KPI frameworks, and market analyses to inform executive decisions and drive EPE initiatives.

In this role you will coordinate program planning, evaluate outcomes, maintain CRM and pipeline data, and collaborate with cross-functional teams on business development and analytics that leverage AI-enabled workflows.

Qualifications

• Bachelor’s degree required.
• Master’s degree preferred in Data Analytics, Business Analytics, or related quantitative field.
• 5+ years of relevant professional experience in strategic analysis, program operations, or business development support.

Responsibilities

• Build dashboards, scorecards, and KPI frameworks to monitor program performance and strategic initiatives.
• Conduct market, competitor, benchmarking, and trend analyses to identify growth opportunities for EPE.
• Use AI-enabled tools to generate insights and inform decision-making.
• Translate findings into executive-ready presentations and briefs for senior leaders.
• Support planning, delivery, and evaluation of EPE programs (open enrollment, online, blended).
• Maintain CRM (HubSpot) and pipeline data to support lead tracking and partnerships.

Skills

Strategic analysis

Data analytics

Stakeholder management

Executive communication

Market research

Education

Bachelor’s degree required

Master’s degree in Data Analytics or related field preferred

5+ years of relevant professional experience

Tools

SQL

Excel

Power BI

Tableau

HubSpot CRM

Python

R

Job description

Bentley University in Waltham, MA seeks a Program & Operations Analyst to support its Strategy & Innovation Division's growth and transformation agenda. You will build dashboards, KPI frameworks, and market analyses to inform executive decisions and drive EPE initiatives.

In this role you will coordinate program planning, evaluate outcomes, maintain CRM and pipeline data, and collaborate with cross-functional teams on business development and analytics that leverage AI-enabled workflows.