Strategy and Service Design Associate

NewYork-Presbyterian Hospital; New York (NY); On-site; USD 59,000 - 88,500; Full time

Benefits offered by this job

Comprehensive and competitive benefits

Job summary

A leading healthcare organization in New York is seeking a Strategy and Service Design Associate to support strategic planning and service innovation. You'll collaborate across various functions to enhance patient experience and implement change initiatives. The ideal candidate has a Bachelor's Degree, 2-3 years of related experience, and strong communication skills. Competitive benefits and a commitment to a respectful work culture are offered.

Qualifications

• 2-3 years of job-related experience required.

Responsibilities

• Applies project and change management processes and tools.
• Develops briefing documents and project updates for senior leadership.
• Acts as a liaison between clinical departments and enterprise strategy teams.

Skills

Excellent written and oral communication skills

Ability to function independently

Education

Bachelor’s Degree

Job description

Overview

Join to apply for the Strategy and Service Design Associate role at NewYork-Presbyterian Hospital.

As a key member of the Strategy and Service Design Team, the Associate plays a critical role in supporting enterprise-wide strategic planning, service innovation, and the execution of high-priority initiatives. This individual will work collaboratively across clinical, operational, and administrative functions to deliver consumer-centered design solutions that enhance patient experience, improve outcomes, and drive institutional goals forward. The Associate will contribute to the full project lifecycle—conducting research and analysis, supporting implementation, and ensuring sustainability post-launch—while applying a structured approach to change management and stakeholder engagement. The role also includes preparing leadership-facing materials, coordinating complex workstreams, and helping to shape the future state of healthcare delivery across the organization.

Essential Job Duties

• Applies project and change management processes and tools to support adoption required by a project or initiative
• Measures and provides updates regarding the progress toward the target state.
• Partners with business leaders, stakeholders and project teams to meet business objectives and help ensure deliverables are completed in a timely manner.
• Tracks decisions and follow-up items during meetings and calls and produce meeting summaries.
• Supports the development and refinement of enterprise strategic plans by conducting research, analyzing data, and synthesizing key insights.
• Coordinates and advances cross-functional strategic initiatives across clinical, operational, and administrative domains.
• Develops briefing documents, executive-level presentations, and project updates for senior leadership.
• Assists in the design and facilitation of workshops, focus groups, and stakeholder engagements to inform consumer-centered service design.
• Supports the implementation and evaluation of service design prototypes, pilots, and operational changes.
• Monitors emerging trends, industry benchmarks, and internal performance metrics to inform strategic planning and service innovation.
• Acts as a liaison between clinical departments and enterprise strategy teams to translate frontline challenges into scalable solutions.

Required Criteria

• Bachelor’s Degree
• 2-3 year’s job related experience
• Excellent written and oral communication skills
• Ability to function independently with minimal supervision

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP. NYP will not reimburse for travel expenses.

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NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range
$59,000-$88,500/Annual