Strategy and Operations Associate

Sunbit; Los Angeles (CA); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Stock options

Unlimited PTO

HSA

Pet Insurance

401(k) match

Cell phone stipend

Job summary

Sunbit is seeking a Strategy & Operations Senior Associate in Los Angeles who will connect executive vision with execution across growth initiatives. You will drive critical workstreams, diagnose business problems, and implement product changes and account strategies impacting revenue and customer experience.

You will partner with leaders across Product, Engineering, Marketing, Operations, and Finance, owning forecasting and performance reporting and building scalable operational processes.

Qualifications

• 2-3 years of Strategy & Operations, management consulting, or related experience.
• Experience in top-tier management consulting (MBB, Big Four) and/or in-house S&O in high-growth Tech/Fintech.
• Experience working with Product teams on customer journeys, workflows, and operational systems.
• Experience supporting operations or KAM teams (account assignments, territory planning, goal setting, performance reporting).
• Strong proficiency in financial modeling and data analytics; able to navigate large datasets.

Responsibilities

• Lead strategic work streams that shape Sunbit’s product offerings and market positioning.
• Collaborate with Product, Engineering, Marketing, Operations, Legal, and Finance to execute the product roadmap.
• Shape the Key Account Management (KAM) strategy for core verticals (Dental, Car Dealerships, etc.).
• Run the KAM operating rhythm: account assignments, quarterly goals, territory assessments.
• Own reporting on goals, performance, and book-of-business analytics.
• Help build and scale the operating system of teams; identify bottlenecks and implement scalable solutions.
• Build data-driven insights and financial models to forecast trends for leadership.

Education

Bachelor’s degree in business administration / operations / economics

Job description

JOB TITLE: Strategy & Operations Associate

LOCATION: Los Angeles, CA (hybrid in our Westwood office)

REPORTS TO: Strategy & Operations Director

The Company:

Sunbit is a top ranked financial technology company headquartered in Los Angeles, California, revolutionizing how people manage everyday expenses with its cutting-edge Buy Now, Pay Later (BNPL) solution.

Trusted by over 30,000 locations nationwide—with a strong presence in dental practices and automotive dealerships (where more than 1 out of 2 dealerships are offering Sunbit)—Sunbit makes essential services more accessible, affordable, and convenient.

Founded in 2016, Sunbit has become the fastest, simplest, and most inclusive financing solution tailored for auto dealership service centers. By offering flexible payment options, Sunbit empowers service teams to complete more approved repair orders and ease the financial burden on customers—helping people say “yes” to the maintenance and repairs they need, when they need them.

Sunbit’s impact and innovation have been widely recognized. The company was named to the Inc. 5000 list in both 2022 and 2023, and has earned accolades such as Most Loved Workplace®, Best Point of Sale Company, and Top Fintech Startup by CB Insights. Sunbit is also featured on CB Insights' list of Unicorn Startup Companies, with a valuation of $1.1 billion. (Source: CB Insights Unicorn List)

With proven product to market fit and rapid success across thousands of merchants and millions of customers, Sunbit is expanding its Account Management team. This is a unique opportunity to join a high-performance, high-growth company that’s redefining how people pay for essential services—and helping our partners deliver more of them.

The Role:

As a Strategy & Operations Senior Associate at Sunbit, you will serve as the connective tissue between our executive vision and departmental execution. You won’t just be building decks; you will drive key workstreams across critical initiatives – from diagnosing complex business problems to implementing product changes and key account strategies that impact growth, revenue, operations, and customer experience. Working closely with the Director of Strategy and Operations, this role is designed for an analytically strong, high-performing operator who thrives at the intersection of data, operations, and cross-functional collaboration.

What you’ll own:

• Strategic Planning: Lead workstreams within high-priority initiatives that shape the future of Sunbit’s product offerings and market positioning.
• Cross-Functional Collaboration: Partner closely with Product, Engineering, Marketing, Operations, Legal, and Finance to ensure seamless execution of the company roadmap.
• Key Account Management Strategy: Help shape the key account management (KAM) strategy for Sunbit’s core verticals, including Dental, Car Dealerships, and other growth verticals. Partner with KAM leads on operational improvements, evaluate account coverage models, and identify future enhancements and areas of opportunity.
• KAM Planning & Operations: Run the operating rhythm for the KAM team, including account assignments, quarterly goal setting, and territory assessments that inform hiring and headcount planning.
• KAM Performance & Reporting: Own the reporting that keeps the team informed on goals, performance, and book-of-business analytics.
• Operational Excellence: Help build and scale the "operating system" of the teams you support—identifying bottlenecks in current processes and implementing scalable solutions.
• Data-Driven Insights: Build financial models and use data analytics to track performance, forecast trends, and provide actionable recommendations to leadership.
• Project Management: Drive cross-functional projects from planning to implementation, ensuring they stay on schedule, within scope, and deliver measurable impact.

What You’ll Bring:

• 2-3 years of Strategy and Operations, management consulting, or related experience.
• A background in top-tier management consulting (MBB, Big Four) and/or an in-house S&O role within a high-growth Tech, Financial Services, Fintech environment (lending, payments, consumer finance, etc.)
• Experience working alongside Product teams with an understanding of customer journeys, workflows, and operational systems.
• Experience supporting operations or key account management teams (account assignments, territory planning, goal setting, performance reporting) is a plus.
• Strong proficiency in financial modeling and data analytics; you are comfortable navigating large datasets to find the "so what."
• Bachelor’s degree in business administration, operations management, Economics or a related field
• Proven ability to manage complex projects and implement operational changes across stakeholders.

How We Pay:

• We believe in paying fairly and equitably based on a number of factors including but not limited to previous experience, relevant work history, interview performance, geographical location, internal equity, and expected level of ownership.
• We are targeting a salary of $100,000- $120,000 per year for this role
• This role will also be granted company equity via stock options

The Perks:

• Mission driven, empowered, and collaborative culture
• Competitive pay and stock options
• Unlimited PTO
• Newly added HSA and Pet Insurance
• 401(k) with company match
• Cell Phone Stipend
• Team-based strategic planning and ownership of deliverables

Why Choose Sunbit?

Sunbit is recognized as one of the fastest-growing and most admired fintech companies, earning honors from Inc. 5000 (four consecutive years), Forbes Fintech 50, Deloitte Technology Fast 500, Financial Times, and FinTech Breakthrough for its innovation and impact. The company has also been featured among Newsweek’s Most Loved Workplaces and CB Insights’ Unicorn Companies, reflecting a valuation of $1.1B.

People choose Sunbit for its people-first culture rooted in service, inclusion, and real-world impact. Powered by AI that helps people in life’s critical moments—offering high approvals, speed, and zero fees—Sunbit has achieved proven scale across tens of thousands of merchants and millions of transactions. Its fast, fair, and simple financial products empower consumers and partners alike through clarity and trust.

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.