Strategic Workforce Forecasting & Capacity Lead

FanDuel; New York (NY); On-site; USD 102,000 - 127,000; Full time

Benefits offered by this job

Health plans

Generous paid time off

401(k) with up to 5% match

Commuter benefits

Pet insurance

Job summary

A leading mobile gaming company in New York seeks a Workforce Forecasting & Capacity Planning Manager to lead strategic forecasting and staffing functions. The successful candidate will have a Bachelor's degree and over 6 years of related experience, including 2 years in a leadership role. The role involves building high-performing teams and translating complex data into operational strategies. This position offers a competitive salary, comprehensive benefits, and the opportunity to be part of a dynamic team in the gaming industry.

Qualifications

• 6+ years of experience in workforce management, forecasting, and capacity planning, including at least 2+ years in a leadership role.
• Experience leading teams in fast‑paced, data‑driven environments (contact center, shared services, or technology‑driven operations preferred).
• Expertise with workforce management platforms and strong proficiency in analytical tools.

Responsibilities

• Lead the development of short, medium, and long‑term demand forecasts across business units.
• Oversee the creation and maintenance of capacity models that align staffing with business objectives.
• Serve as a key strategic partner to senior leadership, providing insights and recommendations.

Skills

Leadership

Analytical thinking

Communication

Forecasting techniques

Problem-solving

Continuous improvement mindset

Education

Bachelor’s degree in Business, Mathematics, Statistics, Economics, Operations Management, or related field

Tools

NICE

Verint

Genesys

Excel

SQL

Tableau

Power BI

Job description

A leading mobile gaming company in New York seeks a Workforce Forecasting & Capacity Planning Manager to lead strategic forecasting and staffing functions. The successful candidate will have a Bachelor's degree and over 6 years of related experience, including 2 years in a leadership role. The role involves building high-performing teams and translating complex data into operational strategies. This position offers a competitive salary, comprehensive benefits, and the opportunity to be part of a dynamic team in the gaming industry.