Strategic VP, Ticket Sales & Member Experience

KC Current; Riverside (MO); On-site; USD 150,000 - 240,000; Full time

Job summary

KC Current is seeking a VP of Ticket Sales and Service to lead strategy and operations for all ticketing initiatives. You will drive revenue, enhance customer experience, and mentor a high-performing sales team at our Kansas City venues.

The role requires a dynamic leader with a proven track record in sales management, customer service excellence, and cross-functional collaboration to maximize revenue and growth.

Qualifications

• Bachelor’s degree in business, marketing, sales or related field.
• Minimum of 7 years of demonstrated sales leadership experience in ticket sales, sports/entertainment industry or related industry.

Responsibilities

• Develop and implement a comprehensive ticket sales strategy across venues and events.
• Lead and mentor the ticket sales and service teams to meet targets and build a high-performance culture.
• Ensure exceptional customer service across all touchpoints and drive loyalty programs.
• Monitor sales performance, analyze metrics, and implement improvements.
• Collaborate with departments to optimize revenue and campaigns.
• Manage the budget for Ticket Sales and Service and coordinate with Finance.
• Cultivate relationships with season ticket members and corporate partners.
• Identify tools and data-driven approaches to enhance ticket sales effectiveness.

Skills

Sales leadership

Communication

Performance analysis

Customer acquisition

Time management

Interpersonal skills

Strategic planning

Analytical skills

Microsoft Office

CRM software

Education

Bachelor’s degree in business, marketing, sales or related field

Tools

CRM software

Ticketing systems

Microsoft Office Suite

Job description

KC Current is seeking a VP of Ticket Sales and Service to lead strategy and operations for all ticketing initiatives. You will drive revenue, enhance customer experience, and mentor a high-performing sales team at our Kansas City venues.

The role requires a dynamic leader with a proven track record in sales management, customer service excellence, and cross-functional collaboration to maximize revenue and growth.