Strategic UX Experience Architect

Compunnel Inc.; Florida; On-site; USD 80,000 - 100,000; Full time

Job summary

A digital experience consulting firm is seeking a UX Experience Architect to shape strategic, user-focused digital experiences. This role involves applying Human-Centered Design principles to drive user insights and collaborate with cross-functional teams. Candidates must be confident in their craft and comfortable in ambiguous environments. Responsibilities include conducting user research, facilitating usability tests, and translating insights into actionable guidance for engineering teams.

Qualifications

• Experience in applying Human-Centered Design principles to digital experiences.
• Proven ability to conduct user research and usability testing.
• Ability to work with cross-functional teams in ambiguous situations.

Responsibilities

• Conduct ongoing user research to guide experience priorities.
• Develop personas, journey maps, and experience frameworks.
• Plan and facilitate usability tests, design reviews, and feedback sessions.
• Translate insights into artifacts for product and engineering teams.

Skills

Human-Centered Design

User Research

Usability Testing

Cross-functional Collaboration

Job description

The UX Experience Architect will apply Human-Centered Design (HCD) principles to shape strategic and user-focused digital experiences.

This role blends strategic vision with practical execution, including research, usability testing, insight synthesis, and collaboration with cross-functional teams.

The ideal candidate is curious, confident in their craft, and comfortable navigating ambiguity while driving clarity across business, design, and technology stakeholders.

Key Responsibilities

• Conduct ongoing user research to guide experience priorities and product direction.
• Develop and refine personas, journey maps, and experience frameworks to support decision-making.
• Support experience roadmaps by connecting user insights, business needs, and delivery constraints.
• Partner with stakeholders to align on vision, goals, and criteria for successful experiences.

Execution & Delivery

• Plan and facilitate usability tests, design reviews, and feedback sessions.
• Conduct and synthesize qualitative and quantitative research into actionable recommendations.
• Identify experience challenges, determine root causes, and propose practical solutions.
• Support discovery activities for near-term initiatives and long-term experience planning.
• Translate insights into useful artifacts and guidance for product and engineering teams.
• Work closely with business partners to understand needs, constraints, and success criteria.
• Partner with software engineers to ensure user experience intent is carried through development.
• Serve as a connector between business, design, and development teams to reduce friction and increase clarity.
• Present research findings and recommendations in a grounded, concise, and actionable manner.

Emerging Tools & Ways of Working

• Explore and pilot new tools and workflows, including AI-enabled research and design methods.
• Stay curious about emerging technologies and the role of AI in future user experiences.

Required Qualifications

Experience & Skills

• Bachelor’s degree in UX, Design, HCI, Digital Strategy, Business, or related field; or equivalent professional experience demonstrating strong HCD practice.
• 3+ years of experience in UX, digital strategy, product design, or human-centered research.
• Experience working with financial concepts or within financial environments.
• Strong grounding in Human-Centered Design principles, research methods, and experience synthesis.
• Experience supporting both strategic initiatives and hands-on design or research delivery.
• Proven ability to work within cross-functional, delivery-oriented teams.

Tools & Ways of Working

• Proficiency using Figma for collaborative design and review.
• Familiarity with Jira or similar Agile project management tools.
• Working knowledge of AI-enabled tools used for design, research, or synthesis, with a willingness to experiment.

Personal Qualities

• Curious, thoughtful, and strongly user-focused.
• Pragmatic decision-maker who can balance exploration with execution.
• Highly collaborative and effective with business and technical partners.
• Comfortable working independently within clearly defined problem spaces.

Preferred Qualifications

• 1+ years of experience working with financial concepts or financial services environments.