Strategic Transformation Program Manager

Aperia; New York (NY); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Health savings account

Vision insurance

401(k) matching

Life insurance

Paid time off

Parental leave

Disability insurance

Fitness membership

Volunteer time off

Job summary

Aperia is seeking a Program Manager to lead business transformation and strategy initiatives in New York City. This on-site role coordinates across Sales, Servicing, Billing, Product, and Technology to deliver structured analyses and pilots that drive KPI improvements.

You will design executive-ready materials, manage multiple workstreams, and translate pilots into scalable processes with teams. Strong communication and analytics are essential for success.

Qualifications

• Bachelor’s degree in business, finance, analytics, engineering, or a related field or equivalent experience.
• 1–4 years in business operations, strategy execution, consulting, or process improvement (internships acceptable if highly relevant).
• Ability to break down ambiguous problems into structured components.
• Strong analytical skills with data manipulation and KPI tracking.
• Excellent communication and slide-building skills; comfortable presenting to managers and directors.
• Experience in fast-paced, matrixed environments.
• Ability to manage multiple workstreams and follow through without constant direction.

Responsibilities

• Break down strategic goals into structured analyses, tasks, and clear deliverables.
• Support cross-functional workstreams across Sales, Servicing, Billing, Product, and Technology.
• Conduct data analysis, process mapping, and issue identification to highlight risks and opportunities.
• Help design and execute small-scale pilots across onboarding, servicing, and pricing.
• Track KPIs, analyze pilot performance, and generate insights to support decision-making.
• Assist in converting successful pilots into operational processes with Product and Technology teams.
• Prepare polished executive-ready documents, presentations, and dashboards.
• Maintain strong project discipline—timeline tracking, risk logs, RAID items, follow-ups, and documentation.
• Work independently with minimal oversight and proactively push progress forward.

Skills

Problem solving

Data analysis

KPI tracking

Slide building

Cross-functional collaboration

Executive communication

Project management

Managing multiple workstreams

Fast-paced environments

SQL / BI basics

Education

Bachelor’s degree

Tools

Jira

Confluence

Excel

PowerPoint

SQL

Power BI

Tableau

Job description

Aperia is seeking a Program Manager to lead business transformation and strategy initiatives in New York City. This on-site role coordinates across Sales, Servicing, Billing, Product, and Technology to deliver structured analyses and pilots that drive KPI improvements.

You will design executive-ready materials, manage multiple workstreams, and translate pilots into scalable processes with teams. Strong communication and analytics are essential for success.