Strategic Training & Ops Excellence Manager

American Airlines; Fort Worth (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Employee discounts

Job summary

American Airlines in Fort Worth, TX, is seeking a Program Manager to lead Training Strategy and Operational Excellence across Airports and Cargo. You will partner with stakeholders to design strategic learning solutions and manage programs from planning through sustainment.

The role requires a Bachelor's degree or equivalent, 3+ years in PM, and strong communication and project management skills. You will apply data, AI, and modern learning formats to drive safety, service and efficiency.

Qualifications

• Bachelor's degree or equivalent experience required.
• 3+ years of relevant program or project management experience.
• Experience with frontline airport or contact center teams preferred.

Responsibilities

• Lead development and management of strategic training programs.
• Collaborate with stakeholders to assess training needs and develop solutions.
• Apply data and innovation to improve learning experiences.
• Ensure programs are scalable, sustainable, and compliant.

Skills

Organizational skills

Communication skills

Presentation skills

Project management

MS Office & Asana

Education

Bachelor's Degree or equivalent experience

Tools

Asana

Microsoft Excel

PowerPoint

Microsoft Word

Job description

American Airlines in Fort Worth, TX, is seeking a Program Manager to lead Training Strategy and Operational Excellence across Airports and Cargo. You will partner with stakeholders to design strategic learning solutions and manage programs from planning through sustainment.

The role requires a Bachelor's degree or equivalent, 3+ years in PM, and strong communication and project management skills. You will apply data, AI, and modern learning formats to drive safety, service and efficiency.