Strategic Tech Programs Manager (IT & Ops)

Susquehanna International Group, LLP; Bala Cynwyd (PA); On-site; USD 120,000 - 160,000; Full time

Job summary

Susquehanna International Group, LLP in Bala Cynwyd, PA is seeking a highly organized and technically adept Business Technology Program Manager to own and coordinate complex operational and technology initiatives across our global organization. This is not a traditional project coordinator role; you will drive projects strategically from concept to execution and iteration.

You will partner with technical leads, understand systems interactions, and help the business prioritize initiatives that

Qualifications

• 3–8+ years of experience in Technical Project Management or related roles.
• Hands-on technical background as a software developer, systems engineer, or similar.
• Ability to manage multiple complex projects simultaneously with changing priorities.
• Excellent organizational skills with strong attention to detail and follow-through.
• Strong communication with technical and non-technical stakeholders.
• Experience supporting infrastructure, hardware lifecycle, data center, cloud, or enterprise tech initiatives.
• Familiarity with SQL/MySQL for data analysis or validation.
• Proficiency with Excel (pivot tables) and Microsoft Office applications.
• Experience with Jira, Azure DevOps, MS Project, Smartsheet.

Responsibilities

• Drive success across multiple cross-functional technology and operational projects from planning through execution.
• Partner with business and technology stakeholders to understand requirements and translate them into actionable project plans.
• Coordinate priorities across multiple technology teams, balancing competing initiatives and changing business needs.
• Develop project plans, timelines, risk assessments, status reporting, and communication plans.
• Drive large-scale employee onboarding and enablement initiatives, ensuring technology, access provisioning, hardware, equipment, and logistics are delivered on schedule.
• Coordinate infrastructure and operational initiatives including hardware procurement, server deployments, office technology upgrades, and environment enhancements.
• Act as a liaison between business stakeholders, engineering, infrastructure, procurement, deployment teams, and other IT organizations.
• Monitor project execution, identify risks, remove blockers, and ensure deliverables are completed without items falling through the cracks.
• Develop a deep understanding of the organization's applications, systems, and technology landscape to improve prioritization and decision-making.
• Partner with global teams across multiple offices to coordinate initiatives with international stakeholders.
• Continuously identify opportunities to improve processes, automate manual activities, and increase operational efficiency.

Skills

Strong communication

Organizational skills

Strategic thinking

Relationship building

Problem solving

Attention to detail

Cross-functional collaboration

Tools

Jira

Azure DevOps

Microsoft Project

Smartsheet

Job description

Susquehanna International Group, LLP in Bala Cynwyd, PA is seeking a highly organized and technically adept Business Technology Program Manager to own and coordinate complex operational and technology initiatives across our global organization. This is not a traditional project coordinator role; you will drive projects strategically from concept to execution and iteration.

You will partner with technical leads, understand systems interactions, and help the business prioritize initiatives that