Strategic Tech Consultant IV - Healthcare UX & Access

Kaiser Permanente; Pleasanton (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

Kaiser Permanente is seeking a Strategic Technology Consultant IV in California to partner with clinical, technical, and operational teams. The role focuses on enhancing the online patient experience, improving self-service access, and refining care navigation within online portals.

You will gather requirements, align stakeholders, and translate needs into practical online products for care delivery. The ideal candidate has experience with patient-facing digital health technology and a

Qualifications

• Bachelor's degree from an accredited college or university.
• Master's degree in Business Administration, Public Health, Health Services Administration, or related field preferred.
• Minimum six (6) years experience in consulting, project management, data analytics, operations or a directly related field.
• Experience with Epic systems is preferred.

Responsibilities

• Promotes cross-functional collaboration across technical, clinical, and operational teams to deliver technology solutions and improve the online patient experience.
• Facilitates stakeholder alignment and develops project plans for strategic initiatives.
• Designs change management plans and tracks performance metrics to guide business outcomes.
• Supports vendor management and ensures adherence to policies and procedures across projects.
• Identifies opportunities to enhance patient access to self-service tools and navigates care information within online portals.

Education

Bachelor's degree from an accredited college or university

Master's degree in Business Administration, Public Health, Health Services Administration, or related field

Job description

Kaiser Permanente is seeking a Strategic Technology Consultant IV in California to partner with clinical, technical, and operational teams. The role focuses on enhancing the online patient experience, improving self-service access, and refining care navigation within online portals.

You will gather requirements, align stakeholders, and translate needs into practical online products for care delivery. The ideal candidate has experience with patient-facing digital health technology and a