Strategic TAM - Elevate Client Value

VIP IT, Inc.; Glendale (CA); Hybrid; USD 64,800 - 79,200; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

PTO + Holidays

Job summary

VIP IT, Inc. is looking for a client-facing Technical Account Manager (TAM) to act as a trusted advisor and drive long-term client success. This hybrid role requires residing on the West Coast and involves owning a portfolio of clients while leading strategic conversations.

The ideal candidate will possess over 3 years of experience in a similar role, managing client satisfaction, retention, and engagement successfully. This role offers a base salary of $72,000 and uncapped commission potential.

Qualifications

• 3+ years of experience in a client-facing IT role (TAM, vCIO, Account Manager, or similar).
• Strong ability to run structured client meetings and QBRs.
• Proven ability to build trust and manage relationships over time.

Responsibilities

• Serve as the primary point of contact for a portfolio of clients.
• Build strong relationships with stakeholders and decision-makers.
• Lead structured client communication and follow-ups.

Skills

Client-facing IT role experience

Structured client meetings

Ability to build trust

Upsell and growth opportunities

Microsoft 365 environments

Managed IT services models

Organizational skills

Tools

RMM/PSA tools (e.g., ConnectWise, Autotask)

Job description

VIP IT, Inc. is looking for a client-facing Technical Account Manager (TAM) to act as a trusted advisor and drive long-term client success. This hybrid role requires residing on the West Coast and involves owning a portfolio of clients while leading strategic conversations.

The ideal candidate will possess over 3 years of experience in a similar role, managing client satisfaction, retention, and engagement successfully. This role offers a base salary of $72,000 and uncapped commission potential.