Strategic Support Operations Lead

Travelcenters Of America; Seattle (WA); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Retirement plan

Vision insurance

Job summary

TravelCenters Of America is seeking a Support Operations Manager to optimize the customer experience by leading operational initiatives across the Customer Advocacy group. The role oversees onshore/offshore support delivery, knowledge base improvement, and CRM platform enhancements to meet KPIs and cost targets.

The ideal candidate brings a strategy/operations background, strong change management, and ability to influence without authority in a fast-paced environment.

Qualifications

• 5+ years of experience writing training and/or knowledge base content.
• Experience managing knowledge base systems.

Responsibilities

• Act as a strategic collaborator within the Customer Advocacy Leadership Team to help create and maintain functional roadmaps.
• Collaborate with stakeholders to supervise execution of strategic initiatives within Customer Advocacy.

Skills

Technical writing

Knowledge base management

Education

Bachelor’s degree

Tools

CRM systems

Knowledge Base Platforms

Job description

TravelCenters Of America is seeking a Support Operations Manager to optimize the customer experience by leading operational initiatives across the Customer Advocacy group. The role oversees onshore/offshore support delivery, knowledge base improvement, and CRM platform enhancements to meet KPIs and cost targets.

The ideal candidate brings a strategy/operations background, strong change management, and ability to influence without authority in a fast-paced environment.