Strategic Support Associate, Operations Process Engineer

The Jackson National Life Insurance Company; Lansing (MI); On-site; Full time

Job description

Jackson's Strategic Support Program (SSP) is designed to provide on‑demand staffing to various departments and create a talent pipeline within our organization. As a Strategic Support Associate (SSA), you will perform critical daily business support functions that directly impact the customer experience. The Operations Process Engineer (OPE) SSA will support Jackson's Operations Process Engineering team by assisting with mapping and documentation of workflows, gathering and analyzing operational data, and identifying opportunities for increased quality and efficiency.

Essential Responsibilities

• Assist in mapping and documenting existing Operations processes.
• Collect, organize, and analyze production and operational data to identify trends and areas for improvement.
• Support the implementation of process improvement initiatives, including department strategic projects.
• Participate in root cause analysis and help troubleshoot process‑related issues.
• Collaborate with cross‑functional teams and all levels of associates to aid in process documentation and project implementation.
• Contribute to the development and updating of standard operating procedures (SOPs) and work instructions.
• Maintain accurate records of project activities and findings.
• Assist with other engineering tasks and projects as assigned.
• Perform other duties and/or projects as assigned.

Knowledge, Skills and Abilities

• Demonstrate a willingness to learn business processes and administrative systems.
• Work well independently and within a team.
• Basic understanding of engineering principles.
• Ability to effectively communicate technical and non‑technical matters both verbally and in writing.
• Experience with analyzing data and statistics.
• Experience with Microsoft Suite with an emphasis in Excel.

Qualifications

• Sophomores, Juniors, or Seniors enrolled in a 4‑year degree program focused on a STEM discipline strongly preferred, engineering disciplines or equivalent work experience required.
• Knowledge of Lean Manufacturing or Six Sigma methodologies preferred.
• Experience with process documentation tools/software preferred.
• Experience with automation software (e.g., Robotic Process Automation, PowerAutomate/CoPilot 360) preferred.

Working hours: Shifts offered from 8:00am – 6:00pm, Monday‑Friday. Minimum requirement of 18 hours per week, maximum of 29. Duration of individual shift segments must be a minimum of 3 hours.

Jackson is proud to be an equal‑opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally‑recognized disability, marital status, legally‑protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity.

Jackson National Life Insurance Company offers an outstanding benefits package including competitive pay, bonuses, comprehensive health insurance benefits, a matching 401(k) retirement plan, adoption assistance, education matching gift program and dependent tuition program.