Strategic Service Product Leader

Epson America Inc.; Los Alamitos (CA); Hybrid; USD 151,000 - 198,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Life and disability insurance

401(k) with company match

Educational reimbursement and EAP

Job summary

Epson America, Inc. is seeking an exceptional Service Product Manager to join our Service Programs Product Management team in Los Alamitos, CA with a hybrid work schedule.

You will shape a competitive portfolio of service contracts and professional services, guiding go-to-market plans and delivering customer value across Epson's product portfolio. You will partner with Sales, Marketing, Finance, and Seiko Epson to drive profitability, set pricing, define launch plans, and lead service-related

Qualifications

• 10+ years of senior managerial or highly specialized experience.
• Undergraduate degree (B.A. or B.S.) required.
• Experience in product management for service offerings, service contracts, warranties, or related programs.
• Strong financial acumen with cost analysis, pricing, bid reviews and profitability management.
• Ability to influence across functions and provide clear direction.
• Experience partnering with Sales, Product Management, Service and Support, Marketing, Finance, Operations and Seiko Epson Corporation or global stakeholders.
• Proven track record leading service-related product launches and promotional programs.

Responsibilities

• Defines value-added service offering roadmap including contracts and professional services.
• Performs competitive benchmarking and pricing trend analysis.
• Manages portfolio profitability and coordinates with Seiko Epson on development.
• Prepares bottom-up service revenue forecasts and monitors sales performance.
• Drives marketing of Epson’s service lineup and positions pricing.
• Leads cross-functional collaboration to meet market needs and launches service products.
• Mentors team, manages budgets, and contributes to department goals.
• Prepares training materials for Sales and serves as PR spokesperson for service lineup.

Skills

Senior managerial experience

Financial acumen

Cross-functional collaboration

Service product management

Education

Undergraduate degree (B.A. or B.S.)

Job description

Epson America, Inc. is seeking an exceptional Service Product Manager to join our Service Programs Product Management team in Los Alamitos, CA with a hybrid work schedule.

You will shape a competitive portfolio of service contracts and professional services, guiding go-to-market plans and delivering customer value across Epson's product portfolio. You will partner with Sales, Marketing, Finance, and Seiko Epson to drive profitability, set pricing, define launch plans, and lead service-related