Strategic Service Improvement Lead

CACI International Inc; Sterling (VA); On-site; USD 78,700 - 165,200; Full time

Benefits offered by this job

Healthcare benefits

Retirement support

Continuing education opportunities

Job summary

CACI International Inc is seeking a Continuous Service Improvement Management Lead in Sterling, Virginia. The role involves managing a team to enhance service quality and customer satisfaction. Responsibilities include developing improvement strategies, leading projects, and analyzing service performance data. Candidates should have a Bachelor’s degree and at least 5 years of relevant experience. TS/SCI clearance is required. The position offers a competitive salary range of $78,700 - $165,200, along with comprehensive benefits.

Qualifications

• 5+ years of related work experience.
• TS/SCI with polygraph is required.
• Experience with resource allocation and coordination.

Responsibilities

• Lead and manage the continuous service improvement team.
• Develop and implement a service improvement strategy.
• Analyze service performance data and customer feedback.

Skills

Service Management expertise

Leadership and mentoring

Strategic planning

Interpersonal communication

Analytical skills

Education

Bachelors’ Degree in management or equivalent work experience

Tools

ITIL Foundation Certification

Project Management Professional (PMP)

Job description

CACI International Inc is seeking a Continuous Service Improvement Management Lead in Sterling, Virginia. The role involves managing a team to enhance service quality and customer satisfaction. Responsibilities include developing improvement strategies, leading projects, and analyzing service performance data. Candidates should have a Bachelor’s degree and at least 5 years of relevant experience. TS/SCI clearance is required. The position offers a competitive salary range of $78,700 - $165,200, along with comprehensive benefits.