Continuous Service Improvement Management Lead

CACI International Inc; Sterling (VA); On-site; USD 78,700 - 165,200; Full time

Benefits offered by this job

Healthcare benefits

Retirement support

Continuing education opportunities

Job summary

CACI International Inc is seeking a Continuous Service Improvement Management Lead in Sterling, Virginia. The role involves managing a team to enhance service quality and customer satisfaction. Responsibilities include developing improvement strategies, leading projects, and analyzing service performance data. Candidates should have a Bachelor’s degree and at least 5 years of relevant experience. TS/SCI clearance is required. The position offers a competitive salary range of $78,700 - $165,200, along with comprehensive benefits.

Qualifications

• 5+ years of related work experience.
• TS/SCI with polygraph is required.
• Experience with resource allocation and coordination.

Responsibilities

• Lead and manage the continuous service improvement team.
• Develop and implement a service improvement strategy.
• Analyze service performance data and customer feedback.

Skills

Service Management expertise

Leadership and mentoring

Strategic planning

Interpersonal communication

Analytical skills

Education

Bachelors’ Degree in management or equivalent work experience

Tools

ITIL Foundation Certification

Project Management Professional (PMP)

Job description

Job Title: Continuous Service Improvement Management Lead

Job Category: Consulting

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

The Opportunity

We are seeking an experienced and dynamic Continuous Service Improvement Management Lead to drive our organization's efforts in enhancing service quality, efficiency, and customer satisfaction. The ideal candidate will lead initiatives to identify, implement, and measure improvements across our service delivery processes.

Responsibilities

• Lead and manage the continuous service improvement team, providing guidance and mentorship
• Develop and implement a comprehensive continuous service improvement strategy aligned with program goals.
• Lead cross-functional teams in identifying areas for improvement and implementing solutions.
• Design and oversee service improvement projects, ensuring they deliver measurable results.
• Analyze service performance data and customer feedback to identify trends and improvement opportunities.
• Collaborate with stakeholders at all levels to gain buy-in for improvement initiatives.
• Develop and maintain key performance indicators (KPIs) to measure the success of improvement efforts.
• Create and deliver reports on improvement initiatives to senior management.
• Foster a culture of continuous improvement throughout the organization.
• Stay current with industry best practices and emerging trends in service management

Qualifications

• Bachelors’ Degree in management or equivalent work experience
• 5+ years of related work experience
• TS/SCI w/ poly is required
• Demonstrated experience with business and management principles involved in strategic planning, resource allocation, production methods, and coordination of people and resources.
• Expertise in Service Management and Service Integration solutions
• Ability to interact effectively across all organizational boundaries and with key customer and CACI stakeholders
• Extensive experience leading personnel, multiple teams with an emphasis on providing a culture of inclusiveness, independent thought, consistent communication, and mentorship
• Demonstrated experience providing day-to-day management of a program, and developing long-term, strategic objectives to ensure that end user requirements will be satisfied
• Ability to influence others to accept practices and approaches, and ability to communicate and influence executive leadership
• Demonstrated ability to continuously improve and integrate services and procedures

Desired

• Program Management Institute (PMI) Program Management Professional (PgMP) or a Project Management Professional (PMP) certification
• ITIL Foundation Certification and experience using, managing, or implementing ITIL practices.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Proposed Salary Range For This Position Is

$78,700 - $165,200

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.