Strategic Service Design & Engagement Lead

SupportFinity™

Austin (TX)

On-site

USD 145,000 - 215,000

Full time

14 days+

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Benefits offered by this job

Performance bonus

Equity

Job summary

PayPal in Austin, Texas is seeking a Senior Design Operations Program Manager to optimize design processes and workflows, enabling scalable product development on the Service Engagement team. You will oversee operational execution and drive strategic improvements for an ever-evolving environment, with emphasis on end-to-end service delivery.

The role requires 5+ years in program management within an engineering setting, strong cross-functional collaboration, and ability to translate product

Qualifications

5+ years of relevant program management experience in an engineering environment.
Proven track record managing complex programs and coordinating across teams.

Responsibilities

Scope projects from design to release for customers.
Develop and manage program plans with timelines, milestones, and deliverables.
Coordinate activities across multiple projects to align with objectives.
Monitor performance and implement corrective actions as needed.
Communicate program status to stakeholders and executives.
Manage program budgets and financials.
Facilitate cross-functional collaboration and resolve conflicts.
Ensure adherence to engineering standards and best practices.

Skills

Program management

Cross-functional collaboration

Engineering alignment

Stakeholder communication

Process optimization

Education

Bachelor's degree

Job description

The role requires 5+ years in program management within an engineering setting, strong cross-functional collaboration, and ability to translate product

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