Strategic Service Delivery Manager | MSP & Microsoft Experts

SHI International Corp.; United States; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, wellness, and financial benefits

Professional growth and leadership opportunities

World-class facilities

Job summary

SHI International Corp. is seeking a Service Delivery Manager to oversee service operations and ensure high levels of customer satisfaction. This role involves collaboration with internal teams to refine service practices and deliver quality experiences.

Candidates should have a background in customer support, strong interpersonal skills, and a Bachelor's degree. The position offers a salary range of $70,000 to $90,000 with additional potential earnings through bonuses.

Qualifications

• 2+ years in direct Customer support, preferably in a global organization.
• Demonstrated expertise in creating and delivering business reviews.
• Ability to navigate challenging customer interactions with professionalism.

Responsibilities

• Oversee service delivery operations for assigned customers.
• Ensure high-quality service and customer satisfaction.
• Collaborate with internal departments to exceed customer expectations.

Skills

Technical knowledge

Interpersonal skills

Customer service experience

Organization

Analytical thinking

Problem-solving

Education

Bachelor’s degree or equivalent

Tools

Microsoft Services

Presentation tools

Job description

SHI International Corp. is seeking a Service Delivery Manager to oversee service operations and ensure high levels of customer satisfaction. This role involves collaboration with internal teams to refine service practices and deliver quality experiences.

Candidates should have a background in customer support, strong interpersonal skills, and a Bachelor's degree. The position offers a salary range of $70,000 to $90,000 with additional potential earnings through bonuses.