Strategic Service Associate

Duke Careers; Durham (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Duke University Health System in Durham, NC seeks an experienced professional to lead performance improvement initiatives across operational and clinical domains. You will develop strategies, manage interdisciplinary teams, and drive compliance with regulations.

Ideal candidate has a Bachelor's in business or health field, 5 years' experience including leading teams; a Master's is a plus. Join a magnet-rated system committed to care excellence.

Qualifications

• Bachelor's degree in a business or health-related field is required.
• Minimum of 5 years work experience, including 3 years with significant responsibility for performance/process improvement.
• Experience leading work teams required. Master’s degree may substitute for two years of experience.

Responsibilities

• Plan activities aimed at improving hospital performance in operations or clinical quality.
• Identify opportunities for improved performance and analyze data.
• Serve as project manager for interdisciplinary teams and design improvement strategies.
• Ensure compliance with regulations and accreditation standards.

Skills

Communication skills

Data analysis

Project management

Regulatory knowledge

Education

Bachelor's degree in business or health-related field

Job description

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At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

Occ Summary

Contribute to the achievement of the DUHS mission through the development and leadership of performance improvement activities in the operational and/or clinical arenas. Assure continual compliance with regulations and accreditation standards through monitoring activities and the design and implementation of strategies to enhance compliance.

Work Performed

Plan activities aimed at improving the hospital's performance in operationsor clinical quality. Identify opportunities for improved performance. Analyze data to identify adverse trends and/or undesirable performance. Utilize performance improvement techniques and methodologies. Serve as a project manager for interdisciplinary teams. Establish performance targets. Design and implement strategies for enhancing performance. Evaluate effectiveness of improvement strategy through sustained monitoring of performance. Contribute to the establishment of performance improvement priorities for departments, functional units and for the organization as a whole. Support organization's efforts to maintain compliance with regulations and accreditation standards. Monitor compliance through formal and informal processes. Recognize opportunitiesfor improving compliance. Design and implement strategies for enhancing compliance. Evaluate effectiveness of improvement strategy through sustained monitoring of performance. Increase organizational understanding of performance improvement methodologiesand principles and compliance through the support of and participation in formal and informal professional development activities. Serve as an expert resource on performance improvement and compliance as it relates to organizational role. Produce reportsand presentations on performance improvement and compliance. Develop, maintains and enhances knowledge through orientation, self- evaluation and professional development. Responsibilities may include varying levels of strategic planning and human and fiscal resource management. Perform other related duties incidental to the work described herein.

Knowledge, Skills and Abilities

Effective written and verbal communication skills Ability to communicate with customers/staff with diverse educational backgrounds Analysis of data and processes for opportunities for improvement Ability to manage numerous diverse projects simultaneously through effective priority setting, efficient use oftime, organization Knowledge of accreditation standards andregulations related to health care Attention to detail and accuracy Computer literacy

Level Characteristics

N/A

Education

Bachelors degree in a business or health-related field is required.

Experience

Minimum of 5 years work experience, including 3 years of experience with significant responsibility for performance/ process improvement. Experience leading work teams required. Experience can be supplemented with Master's degree with a Masters being equivalent to two years of experience.

Degrees, Licensures, Certifications

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market: Durham

Nearest Secondary Market: Raleigh

Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.