Strategic Salesforce CSM for Nonprofits

Craftsman Technology Group; Boston (MA); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Company-supported medical, dental, vision

401k with company match

4 weeks PTO annually

Employee ownership after 6 months

Job summary

A nonprofit-focused technology firm is seeking a Client Success Manager in Boston, MA. In this full-time role, you will manage client relationships with nonprofit organizations, ensuring optimal use of Salesforce CRM to maximize benefits. Ideal candidates will have Salesforce certification, experience in the nonprofit sector, and strong client management skills. The position offers a hybrid work model with a salary range of $90,000 - $100,000 and comprehensive benefits including medical, dental, and retirement options.

Qualifications

• 2 years’ experience using Salesforce in a technical capacity.
• Experience managing customer/client relationships to ensure satisfaction.
• Ability to thrive in a deadline-oriented environment.

Responsibilities

• Manage a portfolio of nonprofit organizations for CRM support.
• Proactively ensure high client satisfaction and retention.
• Lead client meetings and deliver training on Salesforce.

Skills

Salesforce Administration

Client Relationship Management

Nonprofit Sector Knowledge

Time Management

Communication Skills

Education

Salesforce Certified Administrator

Salesforce Certified Sales Cloud Consultant

Tools

Salesforce CRM

Job description

A nonprofit-focused technology firm is seeking a Client Success Manager in Boston, MA. In this full-time role, you will manage client relationships with nonprofit organizations, ensuring optimal use of Salesforce CRM to maximize benefits. Ideal candidates will have Salesforce certification, experience in the nonprofit sector, and strong client management skills. The position offers a hybrid work model with a salary range of $90,000 - $100,000 and comprehensive benefits including medical, dental, and retirement options.