Strategic Sales Ops & Transportation Specialist

Addison Group; Houston (TX); Sur place; USD 70 000 - 85 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

401(k)

Résumé du poste

Addison Group in Houston, TX is seeking a Sales Operations Transportation Specialist who thrives on building strong relationships and delivering exceptional customer service. You will manage customer orders, coordinate transportation, and proactively resolve issues in a fast-paced environment.

This onsite role requires 4+ years in customer service or logistics, excellent communication, and proficiency in Excel. A sales-oriented mindset and ability to negotiate freight rates are highly valued.

Qualifications

• 4+ years’ experience in customer service, sales operations, logistics, or transportation coordination.
• Excellent verbal and written communication skills.
• Proven ability to manage customer relationships, resolve concerns, and maintain a high level of customer satisfaction.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.

Responsabilités

• Build and maintain strong relationships with customers, carriers, and internal teams to ensure excellent service and long-term partnerships.
• Serve as a key point of contact for customers, providing timely updates, addressing concerns, and ensuring a positive customer experience.
• Negotiate competitive freight rates, maintain strong carrier relationships, and coordinate transportation arrangements.
• Resolve shipment delays, customer concerns, and other operational issues.
• Maintain accurate sales orders, shipping documentation, and records.
• Proactively follow up on pending orders and keep customers informed.

Connaissances

Customer service

Sales operations

Logistics coordination

Transportation coordination

Communication

Relationship building

Formation

Bachelor's degree in supply chain, logistics, business, STEM, or related field

Outils

Excel

Description du poste

Addison Group in Houston, TX is seeking a Sales Operations Transportation Specialist who thrives on building strong relationships and delivering exceptional customer service. You will manage customer orders, coordinate transportation, and proactively resolve issues in a fast-paced environment.

This onsite role requires 4+ years in customer service or logistics, excellent communication, and proficiency in Excel. A sales-oriented mindset and ability to negotiate freight rates are highly valued.